1. The Conduct of self-assessment using CAF
An analysis of the practical experience under the Belgian Quality Award Scheme, 2001
by Michael KELLY

2. Research base 64 organisations applied the CAF
Self-assessment report verified by external assessors
Site-visits to each organisation
Analyse of these reports by M. Kelly

3. Main conclusions The deployment of a assesment tool, such as CAF:
produce useful results: constructive dialogue on future directions for development and improvement.
« check-list »: attention to all aspect of organisational performance

4. Main conclusions (2)
Absence of quantitative measures: constructive feature if CAF serves to draw attention to such issues
Across a very wide spectrum of public services: CAF acceptable, relevant and suitable as a tool for organisational self-assessment

5. Methodology
Staff members without previous experience as organisational assessor
difficulties with :
terminology
definition
need of training
need of guidance, coaching
assessment panel (definition of the score)

6. Vers l'excellence