1. Mobile Telecommunication By Nadine Mouali Part II

2. Agenda
1. IT systems in a telecom environment
2. What Happens Before the Activation
Sim and number management
Pre-provisioning
3. The Activation Process
Post-pay
Pre-pay
4. The Post activation business processes
5. Conclusion
6. Questions

3. SIM and Number Management

4. SIM and Number Management

5. Pre-Provisioning for Pre-Pay and Post-Pay

6. SIM and Number Management

7. Activation Process - Close-up
Call Centre
Means of
Activation
Queue
Dealer - defined No
Customer -Mobile
Select
Language
French
Dutch
English
Contact
Reason
Customer Infor
Prospect Infor
External
Centre
IVR
Customer - Fixed No
CMS
Kapitol
Graydon
Preventel
CSIM
CSS
IMEI
PPAS

8. Activation Process - Pre-Pay

9. A World of
Thanks
For your attention