1. History of IS within Organizations

3. Problems of Functional Systems

4. Electronic Business *
E-Commerce (Chapter 8) the buying and selling , marketing and servicing, delivery and payment of products, services, and information over the Internet, intranets, extranets, and other networks between customers, suppliers, and other business partners.
E-Business – includes E-commerce plus the on-line exchange of information.
Collaboration and communication
Web-enabled business processes

5. Enterprise Application Architecture *

6. System Software Vendors Customers Enterprise Resources Products $ $
SCM
Baan
i2Tech
Manugistics
Oracle
SAP
ERP
Baan
Oracle
SAP
CRM
Kana
Siebel
SAP
Oracle
Clarify
Pivotal

7. Enterprise Architecture (1)
Facilitate change management by linking strategic requirements to systems that support them and by linking the business architecture to application architecture.
Enable strategic information to be consistently and accurately derived from operational data
startsmarts and zero delta...

8. Enterprise Architecture (2)
Promote data sharing in hopes of reducing data redundancy and maintenance costs
Improve productivity through component and service development, management and reuse
Reduce software development cycle time by providing tools, models, catalogs of services, etc

9. Enterprise Architecture (3)
Rigorous and standardized way to evaluate commercial products and services
Construct the extended enterprise where customers and business partners interact electronically.
Unify regulatory and legal compliance efforts
Gain discipline around common IT security practices

10. THE CONNECTED CORPORATION
General audience and purpose of SCM, CRM and ERP

11. THE CONNECTED CORPORATION
Data points where SCM, CRM, and ERP integrate

12. THE CONNECTED CORPORATION
At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system

13. CUSTOMER RELATIONSHIP MANAGEMENT’S EXPLOSIVE GROWTH
Forecasts for CRM Spending (in billions)

14. CUSTOMER RELATIONSHIP MANAGEMENT’S EXPLOSIVE GROWTH
CRM Business Drivers

15. Customer Relationship Management Systems (CRM)
CRM uses technology to create a cross-functional enterprise system. Integrates and automates many of the processes in sales, marketing and customer service that interact with customers.
Operational CRM – supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers
Analytical CRM – supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers

17. Analytical CRM

18. Operational CRM supports customer life cycle

19. USING IT TO DRIVE ANALYTICAL CRM
Personalization – when a Web site knows enough about a persons likes and dislikes that it can fashion offers that are more likely to appeal to that person
Analytical CRM relies heavily on data warehousing technologies and business intelligence to glean insights into customer behavior
These systems quickly aggregate, analyze, and disseminate customer information throughout an organization

20. ERP application components
Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing information on all business operations

21. Costs of implementing a new ERP *

22. BASICS OF SUPPLY CHAIN
Organizations must embrace technologies that can effectively manage supply chains

23. Electronic Data Interchange *
EDI - The automatic electronic exchange of standard business documents between computers of different organizations.

24. Marketing Information Systems
Interactive marketing Interactive marketing:

25. HRM Systems

26. Accounting Information Systems *

27. Financial Management System Examples