1. Orders and their confirmation
1 V – 2nd semester

2. Accompanying letter to orders
Opening phrase
We thank you for your offer of 2 June
and we are pleased to enclose our
order No 12 for 150 pieces of article No
366 in your catalogue.
© Lenka Lexová

3. Quality, terms of sale, packing The quality of the goods must be up
to sample. We reserve the right to
cancel this order if the delivery is
delayed.
Please see to the careful packing of
the goods.
© Lenka Lexová

4. We hope that you will give our order
Closing phrase
We hope that you will give our order
your best attention. If we are satisfied
with this delivery, we can promise
further orders.
Yours faithfully
Peter Benn
Manager
© Lenka Lexová

5. Address of the buyer and seller Payment and delivery terms
Order form
No of order
Address of the buyer and seller
Payment and delivery terms
Precise description of the goods
Quantity and price of the goods
© Lenka Lexová

6. Letters accompanying Confirmation Forms
We acknowledge the receipt of your order for 150 pieces of article No 366. We are enclosing our confirmation, please return to us one copy signed by you asap. We assure you that your order will have our best attention.
© Lenka Lexová

7. A confirmation form
A confirmation form includes the same data as an order form.
The seller sends two copies to the
buyer.
The buyer signs one copy and sends it back to the seller.
© Lenka Lexová

8. Please contact us again if we can help in any way.
Dear Gentlemen
With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856
The order will be shipped within three days via UPS and should arrive at your store in about 10 days.
Please contact us again if we can help in any way.
Yours very truly
© Lenka Lexová

9. Title Author Publisher "Driving Home„ Peter Lawford Jackson Inc.
Dear Mr. Brown
Would you please send me the following used books via COD? According to your Web site, orders need to include the title, author, and publisher.
Title Author Publisher
"Driving Home„ Peter Lawford Jackson Inc.
"Christmas Myth„ Margaret Smith Smoothers
Thank you very much,
Fred Finkleham Professor, OUS
© Lenka Lexová

10. Complete the missing words and name the phrases:
We ……….. the receipt of ……… and request you to ……. the following ……….. The …… must be up to ……. We …….. that the time of ……. must be ……. Please …… to the careful ……. of the ……. If we are …… with this ……., we can ……. further …….. We …… that the high ……. of our ……. will lead to further ……..
© Lenka Lexová

11. Resources
ASHLEY, A. Oxford Handbook of Commercial Correspondence. 1.vyd. Plzeň: Fraus, 1999, 128 s. ISBN
BABÁKOVÁ, Jiřina. SACHS, Rudolf. Anglická obchodní korespondence. Commercial Correspondence. 1.vyd. Plzeň: Fraus, 1999, 128 s. ISBN
DYNDA, Antonín. Česko-anglická obchodní korespondence. 1. vyd. Praha: PRAGOEDUCA, 1995, 513 s. ISBN
GAVLASOVÁ, Milena. PYTELKA, Josef. Angličtina pro ekonomické obory. 1.vyd. Praha: Státní pedagogické nakladatelství, 1987, 128 s.
© Lenka Lexová