1. ACCC Conference Dr. John Tierney MD Irish Water 7 th March 2014 Building Irish Water

2. Vartry Water Scheme

3. Water Services

4. Encrusted Cast Iron Pipe 4

5. Waterford City Wastewater Treatment Plant - DBO 5

6. Government Decisions April 2012Govt announces establishment of a new utility June 2012Irish Water Programme Established with in the BGE Group Mar 2013Interim Legislation passed June 2013Irish Water Incorporated

7. Irish Water: A Modern Utility Serves Customers 24/7/365 (1.8 million customers ) Effective regulation (CER, EPA) Complex stakeholder landscape (including DEPER, Local Authorities, IBEC) Major Asset Base (Responsible for 11 billion worth of assets) Technology (Integrated IT landscape) Network of pipes conveying water (90,000 KMs) Indoor and outdoor staff (34 Local Authorities, IW staff) Environmental Custodian (sewage removal and treatment) Clean water (provide safe water) Sources funding for investment (Hybrid funding model)

8. Milestones achieved Irish Water has a brand logo appears in the public domain (e.g. on Irish Water vans, uniforms) Customer Communications are issued to the public and customers in connection with the Meter Installation Programme There is a dedicated Customer Contact Centre, managed by Abtran, to respond to all Customer Queries The Irish Water website is live www.water.ie www.water.ie The Metering Programme commenced in July and there 27,000 meters being installed each month Delivered capabilities (i.e. people, processes and systems) to support Irish Water and the Local Authorities Asset transfer plan for water services assets commenced Support provided to Local Authorities on the change and other activities needed to successfully transition to January 2014 SLAs agreed Enduring funding Model identified Staff recruitedFull legislation (Water Services Bill No. 2) enacte. Milestone 1: Commencement of the Metering Programme, July 2013 Milestone 2: Customer Launch, July 2013 Milestone 3: Asset Transfer / Operations Day 1, January 2014

9. Irish Water: Operational from 1 st January 2014 Organisation structure Role definitions People Detailed org design + Job descriptions = Role based training and knowledge transfer Process Functional Activity Overview Service Level Agreements Technology Target Process Model Protocols Work instructions policy and procedures System Landscape System Design and solution blueprints Functional Specifications System build System test KPIs Data Metrics Security and access

10. Irish Water systems Syclo Work Manager MaximoSyclo Inventory Manager GIS (Geographical Information System) Primavara P6 / PCMClick SCADA IntegrationOracle eBusinessECM (Enterprise Content Management) Customer Care & Billing Customer WebMeter Data Management Used to plan and record work. holds the master of the data in relation to assets, jobs in progress etc. Data that is entered into other systems (e.g. Syclo) ends up in Maximo. Used to return real time asset and work management data, entered in the field, to Maximo. Used for return real time data about materials usage. Used for scheduling and dispatch of outdoor staff. Used for project and resource management. Used to capture, store, manage, retrieve, analyze, and display spatial information, and then support complex modelling, analysis and decision making. Provides very precise location of assets. Used for organising and storing Irish Water documents. Used to manage finances and support procurement. SCADA (Supervisory Control and Data Acquisition) monitors the safety of the assets and raises an alarm when issued present. Used by the contact centre to manage all customer contact. It will also be used to manage the production of bills and revenue collection from customers. Provides information about Irish Water and its goals and objectives. The website will continue to grow with new content being added on a regular basis to ensure that all information is accurate and up to date and relevant. Used for long term storage of data collected from meter reads. Validates this data and then makes it available to the billing system.

12. A Self Funding Utility Change Attitudes & Behaviours Towards Water Effective Control of Assets & Operations IRISH WATER TODAY The aim is for Irish Water to be a self funding entity with two streams of investment over time – one from bill paying customers and the other from market funding. CAPITAL INVESTMENT Funding from the Markets Customers Paying Bills REVENUE 1 1 2 2 Irish Water – A Self Funding Utility

13. Priorities for future investment

14. Milestones to come in 2014 – Tariff April Domestic and Non-Domestic Tariff Structure - Consultation Connection Charging Policy (- Consultation Water Customer Handbook - Consultation June Water Charges Plan - Consultation July Water Customer Handbook (decision) August Water Charges Plan (decision) October Liability for domestic billing commences January 2015 First bills issued to customers

15. Irish Water will be central to the delivery of five key benefits Water Consumption & CSL Network Leakage Sewer Flooding Wastewater Discharge Compliance Energy Efficiency & GHG Emissions Water Sustainability Water Services Employment Water Restrictions Water Pressure Unplanned Interruptions Turbidity, Colour, Taste, Odour Customer Contact Experience Complaints Experience Service Request Experience Billing & Payments Experience Connections Experience Public Health Public Safety Employee Health & Safety Operating cost efficiencies Capital cost efficiencies Net revenue recovery Sustainable financing and funding model Water Quality Compliance (Microbiological) Risk Reduction

16. Conclusion Irish Water 16 Irish Water on track to deliver the key milestones in one of the largest reform projects in the history of the Irish State