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A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE

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Presentation on theme: "A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE"— Presentation transcript:

1 A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU A 24/7 OPERATIONS CENTER THE DANISH EXPERIENCE This is the footer. Edit via the "view -> Header and Footer"-menu

2 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Introduction This is the footer. Edit via the "view -> Header and Footer"-menu

3 Organisation of the Danish MFA
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Organisation of the Danish MFA This is the footer. Edit via the "view -> Header and Footer"-menu

4 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Danish representations abroad This is the footer. Edit via the "view -> Header and Footer"-menu

5 Danish representations abroad
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Danish representations abroad 78 embassies 8 consulates general 450 honorary consulates 34 other representations This is the footer. Edit via the "view -> Header and Footer"-menu

6 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Crisis preparedness This is the footer. Edit via the "view -> Header and Footer"-menu

7 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU New instruments Call Center Registration Rapid deployment teams Communication This is the footer. Edit via the "view -> Header and Footer"-menu

8 Day-to-day consular services
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Day-to-day consular services Travel advice Passports & visa Prison cases Deaths abroad This is the footer. Edit via the "view -> Header and Footer"-menu

9 Why a 24/7 Operations Center?
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Why a 24/7 Operations Center? Globalization Public demand Resources This is the footer. Edit via the "view -> Header and Footer"-menu

10 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU New instruments Translation service Telephone link Country information EU cooperation This is the footer. Edit via the "view -> Header and Footer"-menu

11 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Call Center photo This is the footer. Edit via the "view -> Header and Footer"-menu

12 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center photo1 This is the footer. Edit via the "view -> Header and Footer"-menu

13 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center photo3 This is the footer. Edit via the "view -> Header and Footer"-menu

14 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center photo4 This is the footer. Edit via the "view -> Header and Footer"-menu

15 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU 24/7 Center Photo2 This is the footer. Edit via the "view -> Header and Footer"-menu

16 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Statistics 12 experienced consular officers rotating 7 work stations Normally 1-5 officers on duty 100 calls per day 20 from embassies outside office hours 95% of calls successfully handled s This is the footer. Edit via the "view -> Header and Footer"-menu

17 THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU
UDENRIGSMINISTERIET, MINISTRY OF FOREIGN AFFAIRS OF DENMARK THIS IS THE HEADER. EDIT VIA THE "VIEW -> HEADER AND FOOTER"-MENU Status Positive evaluation internally/externally Visitors most welcome This is the footer. Edit via the "view -> Header and Footer"-menu

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