1. SAP Business Process Management
Service & Support Product Management SAP AG

2. Content Service overview On-Site Visit in Detail
Objectives
Value Proposition
Deciding Factors
Delivery Procedure
On-Site Visit in Detail
Business Process Monitoring
More information
Additional Information
Final Report
Prerequisites
Project team
SAP Solution Management Optimization

3. SAP Business Process Management
Objectives
SAP Business Process Management
Develop and implement an all-inclusive business process management strategy and a process-oriented monitoring strategy
The two strategies let you:
Define procedures for business-process oriented monitoring, error handling, and escalation management for a company's core business processes
Establish the communication links between the business-department end users and the IT department
Define the roles and responsibilities for all persons involved in the customer’s support organization
By following your strategies, you ensure the smooth and reliable flow of your core business processeses

4. Value Proposition – SAP Business Process Management
Empowers you to detect critical issues in your core business processes at an early stage before they can cause any pain This results in:
Reducing cost-intensive periods of system downtime
Savings in time and money resulting from a more efficient monitoring and reporting process
Reducing costs for additional monitoring tools
Higher end-user satisfaction
Staff receive the help and valuable knowledge they need for managing critical software and operations problems

5. Gartner
With more than 20 years experience identifying and analyzing the trends and technologies that have shaped the course of business, Gartner, Inc. provides unrivaled thought leadership and strategic consulting services to more than 11,000 organizations worldwide. „
Much of what Business Processs Management offers is hard to measure, but incredibly valuable: process consistency, process sharing and process innovation.
Gartner Top View, AV , 20 November 2001

6. Deciding Factors
SAP Buisiness Process Management is most applicable when:
An overall business-process management and monitoring strategy for the entire solution is missing
A dedicated application support team is missing within the customer’s solution support organization
Roles and responsibilities for application support, for example business process management, and monitoring are incomplete or not defined
Monitoring objects, error handling procedures, and escalation paths are not clearly defined
There is no up-to-date description of the core business processes from a technical viewpoint
Communication between the application support team and the IT department is weak or not well established
The number of people involved in application support is not enough to support the application
The general level of application relevant monitoring knowledge is low
Background processing is very complex, for example a large number of batch jobs exists

7. Description SAP Business Process Management comprises:
Identification and analysis of at least one core business process with respect to the involved systems and interfaces
Creation of a business process management and monitoring strategy that includes the definition of monitoring objects, error handling procedures, and escalations paths
A review of roles and responsibilities of all parties taking part in the strategies
A hand-over procedure to apply the strategies to the production environment
Configuration of business process monitoring in the SAP Solution Manager
As a final result, a service report is created that includes the business process analysis documentation and detailed monitoring checklists as well as an action plan to address follow-up activities.
Depending on the customer wish, the defined strategies are implemented for the selected business process and adapted specifically for your solution support organization

8. Delivery Procedure SAP Business Process Management
1 day – 5 days day
+ 2 weeks
Preparation
On-site
analysis
Evaluation
Deliver
findings and
recommendations
SAP EarlyWatch Check, SMA
or SAP GoingLive Check
Business process analysis
Creation of an
action plan
Definition of
monitoring objects
Prepare on-site team
Preparation of
the final report
Business process
monitoring
configuration
Remote
Onsite
Remote

9. Overview of the On-Site Visit
Day 1
Day 2
Day 3
Day 4
Day 5
Kick-off
Meeting 
Final
PresentationDiscussion of Results
Presentation
Project Administration
Organization
Workshop (Functional team steered by SAP)
Methodology
Teamwork (Functional team and SAP)
Business Process Analysis
Definition of Monitoring Objects,
Error Handling Procedures,
and Escalation Paths
Daily Status Meeting
Status
Status
Status
Status

10. Content Service overview On-Site Visit in Detail
Objectives
Value Proposition
Deciding Factors
Delivery Procedure
On-Site Visit in Detail
Business Process Monitoring
More information
Additional Information
Final Report
Prerequisites
Project team
SAP Solution Management Optimization

11. On-Site Visit in Detail
SAP Business Process Management
Solution Landscape Overview
Step 1
Business Process Analysis
Step 2
Technical Process Step Analysis
Step 3
Business Process Monitoring Strategy
Step 4
The analysis and documentation of a core business process is normally done in 5 steps, taking a total amount of time of 5 days
Business Process Monitoring Configuration in the SAP Solution Manager
Step 5

12. Step 1: Solution Landscape Overview
Get an overview of the solution landscape and define the core business processes
Overview of the system and solution landscape
Overview of the core business processes
Selection of one business process for a detailed analysis

13. Step 2: Business Process Analysis
Process step analysis from an application point of view
Identification of individual business process steps
Identification of business-related functions (e.g., ATP, variant configuration)
Identification of document volumes and business requirements (functional dependencies, business peak hours)
Core
Business
Process
Step 1 ?
Interface
Manual
Entry
Step 2
Data
Printing
End

14. Step 3: Technical Process Step Analysis
Get detailed information about the technical components involved
Identification of relevant interfaces
Identification of business transactions and background jobs
Identification of necessary repository objects (reports, programs, tables)
Identification of possible dependencies between different processes or steps including any kind of time restrictions
Core
Business
Process
SAP ZA01
CLIENT ?
Interface:
Get Number
Enter
Mat.-Nr.
Pos.
Check ATP
Create Order,
Run VB
Print
Novell PrtSrv
End IF IF PS

15. Step 4: Business Process Monitoring Strategy
Definition of monitoring objects, error handling procedures, and escalation paths
Definition of monitoring objects and procedures
Identification of possible error scenarios and description of error handling procedures
Definition of reporting and escalation paths
Core
Business
Process
SAP ZA01
CLIENT ?
Interface:
Get Number
Enter
Mat.-Nr.
Pos.
Check ATP
Create Order,
Run VB
Print
Novell PrtSrv
End IF IF PS

16. Step 5: Business Process Monitoring Configuration
Set-up and configuration of business process management in the SAP Solution Manager

17. Content Service overview On-Site Visit in Detail
Objectives
Value Proposition
Deciding Factors
Delivery Procedure
On-Site Visit in Detail
Business Process Monitoring
More information
Additional Information
Final Report
Prerequisites
Project team
SAP Solution Management Optimization

18. Business Process Monitoring
Definition
Business Process Monitoring is the process-oriented monitoring of the most important or critical business processes of a company
It includes the observation of all technical and business application-specific functions that are required for a smooth and reliable flow of the business processes
Goal
To detect critical situations as early as possible
To enable the customer’s solution support organization to respond to and to solve problems as fast as possible

19. Business Process Monitoring
During the delivery of the SAP Business Process Management service the business process monitoring will be set up in the SAP Solution Manager. The monitoring focuses on …
SAP R/3 background jobs
Transaction performance
Document volume based on table statistics
Update errors for transactions and programs
Application log messages
Due list log messages for deliveries and billings
Interfaces
All alerts which are configured in RZ20

20. Business Process Monitoring – SAP Solution Manager
Business Process Monitoring and Interface Monitoring
System Monitoring
Service Level Reporting
Different Monitoring Levels
Display Alerts

21. Business Process Monitoring – SAP Solution Manager
Different views
Business process view selected
Linked to System Monitoring
All components in a solution landscape related to the business process
Business process-oriented
Linked to single monitoring alerts
Configurable

22. Business Process Monitoring – SAP Solution Manager
Alert Graphics
Single Monitoring Alerts
Alert overview
Monitoring Session

23. Interface Monitoring – SAP Solution Manager
Alert Graphics
Single Monitoring Alerts
Detailed Analysis

24. Content Service overview On-Site Visit in Detail
Objectives
Value Proposition
Deciding Factors
Delivery Procedure
On-Site Visit in Detail
Business Process Monitoring
More information
Additional Information
Final Report
Prerequisites
Project team
SAP Solution Management Optimization

25. Additional Information
SAP Business Process Management
Experienced service engineers deliver this service on-site through your SAP Solution Manager
It has a normal duration of twelve man-days. Usually two consultants are on-site for five days, plus two days for preparation and post-delivery processing. This may vary depending on the requirements of your SAP solution.
A back office staffed with specialists supports the service engineer during his on-site work
You can order SAP Business Process Management via the SAP Service Marketplace at

26. Final Report
At the end of delivery, a final report is generated. It includes the…
Summary of what has be done
The customer situation and actual status from the business process management and monitoring viewpoint
Action plan to address follow-up activities
The most important findings and to-do’s regarding monitoring activities, error handling procedures, and escalation paths
If there is enough time during the service delivery: Comment on how the solution support organization is set up
During the entire service delivery, knowledge is transferred extensively to your staff to enable them to adopt our methodology for developing a Business Process Management and Monitoring strategy for other business processes in your company.

27. Prerequisites
Define Procedures for Business Process Monitoring, Error Handling and Escalation to Avoid Costly System Downtime
You need an implemented SAP Solution Manager. For further information please check
SAP recommends the SAP Solution Management Assessment as a preparatory service. This service identifies and analyzes your solution and core business processes
SAP Business Process Management is recommended for solutions that are either in production or close to production startup

28. Project Team – SAP Business Process Management
IT project manager
System
administrator
SAP
consultant
On­site delivery requires a high level of engagement from your side.
Active users
SAP Backoffice
Business
process owners from the
business departments

29. SAP Solution Management Optimization
A portfolio of optimization services that ensure that Your SAP Solution Works to Its Maximum Potential at all Times
Performance Optimization
SAP SQL Statement Optimization
SAP Customer Program Optimization
SAP Remote Performance Optimization
SAP Business Process Performance Optimization
SAP Storage Subsystem Optimization
Application Integration Optimization
SAP Business Process Management
SAP Interface Management
System Administration Optimization
SAP System Administration
Data Volume Optimization
SAP Data Management

30. SMO – Part of the Best Support You Can Get
Discovery & Evaluation
Implementation
Operations & Continuous Improvement
Manages technical risk and ensures technical robustness of the solution
SAP Safeguarding
Empowers customers with the core competencies needed to operate and maintain SAP solutions
SAP Empowering
Ensures that your SAP solution works to its optimum potential at all times
SAP Solution Management Optimization

31. SAP Service Marketplace
Information
For more information refer to the
SAP Service Marketplace 