1. Network Intelligence, Monetizing the Meter
Mauricio Arango
Sun Microsystems
January 21, 2010

2. Introduction
Telco industry needs to steer away from "dumb pipe provider" concerns and focus on smart networks
Business reality presents large challenges and opportunities
Smart telco networks are about extracting higher business value from network infrastructure – via Network Intelligence layer

3. 4G Business Challenges and Opportunities
Faster pace of business with more dynamic & complex network
Smartphones
Device-based applications
Femtocells
Enhaced service quality and customer experience

4. 4G Business Challenges and Opportunities
Increased regulation
Higher operations visibility
Restrictions while driving
Interaction with other complex systems
Transportation
Power grid
Social networks

5. Need for Network Intelligence layer
Extract higher business value from network events in realtime via:
Continous monitoring
Simplified integration of network and business application layers – event-driven
Connecting dots in realtime – correlation

6. Network Intelligence builds on:
Business Intelligence
Performance monitoring
Traffic monitoring
Fault management
Policy-based management
Deep Packet Inspection (DPI)‏

7. Network Inteligence adds:
Sharing of events across management silos
Connecting dots in realtime – stream based processing - event correlation
Integration of business processes with network operations processes
Event-driven architecture

8. SLA management use case - consumer mobile broadband access
Service level guarantees: throughput, packet loss, latency, jitter
Monitoring via: DPI, device agent
SLA tracker – detects SLA violation events
Integrates: CRM, billing, device management, service portal, data warehouse

9. SLA management use case - consumer mobile broadband access
Event stream processing app (CEP)
Data
warehouse
SLA
Tracker
CRM
Billing
Service
Portal
SLA violation event
Event routing – Messaging system
Packet loss & delay measurement
Throughput measurement
DPI
Device
Mgmt

10. Service restriction while driving use case
Block usage while user is in a moving motor vehicle
Monitor: device location, vehicle device presence

11. Service restriction while driving use case
Event stream processing app (CEP)
Data
warehouse
In-vehicle
usage tracking &
restriction
CRM
Service
Portal
Disable device event
Enable device event
Event routing – Messaging system
Location change
event
In-vehicle presence event
Location
collector
In-vehicle
presence
collector
Device
Mgmt

12. Service problem monitoring via social networks
Identify potential service problems by from patterns of communication in social networks such as Twitter
Search for keywords related to service problems, track over time and location
Generate trouble investigation events

13. Service problem monitoring via social networks
Event stream processing app (CEP)‏
Problem
investigation
workflows
Data
warehouse
Text streams
tracking
Investigation event
Event routing – Messaging system
Twitter event
collector

14. Technologies and Products for Network Intelligence
Event stream processing – Complex event processing (CEP)
Application servers
Messaging middleware
Data caching – fast access to state info
Databases

15. Event-driven Architecture
consumer
Event
consumer
Simplified integration via decoupling between producers & consumers
Producers don't know about consumers and viceversa
Events are common info
Horizontal scaling
Event routing
Event
consumer/
producer
Event
consumer/
producer
Event routing
Event
producer
Event
producer

16. Conclusions
Smart not dumb networks – higher complexity of network infrastructure
Extraction of higher business value from network requires new functional layer – Network Intelligence (NI)‏
NI offers simplified integration via Event- driven Architecture
NI enables realtime analysis via Complex Event Processing