1. COGNITIVE DATA PROCESSING CASE STUDY

2. Client Requirements
Increase accuracy of first time input of complex non-standard
data
Reduce cognitive data processing costs
Reduce excess infrastructure cost for volatile capacity needs
Reduce management’s time and focus on time consuming low
margin non-core business processes

3. Relationship Background
FBI met with its client to in June to discuss long-term
outsourcing of cognitive data processing.
A pilot project was successfully undertaken and completed in
August to test our project specific software, systems and
controls.
The processing project was approved by the client in
September and expanded to include the audit
of the processed information in January of the following year.
The system FBI developed consistently processed over 100,000
fields of information per day.
Relationship Background

4. Project Specific Infrastructure
1,500 sq. ft. office space for data processing & technical
support.
1,050 sq. ft. training facility.
Network of 24 computers.
Custom software for cognitive data processing.
In-house uninterrupted power supply and power stabilizers.
In-house software development and technical support.

5. People Power

6. Turning Costs into Profits Costs and Profits per Dollar Spent
Project Dollar Value
Project Dollar Value
Turning Costs into Profits Costs and Profits per Dollar Spent

7. Project Costs Turned to Profit
Total Project Value

8. Technology Started with a basic Access application with base level
functionality for cognitive data entry.
Built a custom three-tiered Visual Basic application for
advanced validations and flexibility to adapt to client
requirements.
Designed and automated work roster to control work
assignment and management.
Designed on-line performance monitoring capability to
improve and track performance.
Technology

9. Training Customized training procedures and materials.
Minimum of 2 weeks of thorough training for ALL new employees.
Periodic refresher courses for existing employees.
Routine peer training exercises.
On-line training through built-in training modules in our processing software.

10. Benefits Provided to Client through one year of service:
Increased quality productivity by 100 percent
Increased Net Income $399000, by reducing cost by 57%
Eliminated managements need to hire, train and manage a temporary workforce and allow the client to focus on its core competencies and gave them the expertise needed to meet their business objectives
Eliminated the clients need for excess infrastructure capacity to handle irregular staffing patterns