1. Managing Change and Innovation
Chapter 16
Managing Change and Innovation
Chapter 16, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

2. Learning Outline After you read this chapter you should know the following learning objectives:
#1: What factors create the need for change?
#2: Is change ongoing or episodic?
#3: How do organizations manage change and resistance to change?
#4: What is innovation and how does it occur in organizations?
#5: What are some current issues in managing change?
Chapter 16, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

3. Forces for Change External forces Internal Forces Marketplace
Governmental laws and regulations
Technology
Labour markets
Economic changes
Internal Forces
Changes in organizational strategy
Workforce changes
New equipment
Employee attitudes
Learning Objective #1
Chapter 16, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada