1. MINISTRY OF INTERIOR, PUBLIC ADMINISTRATION AND DECENTRALISATION
CITIZEN’S
SERVICE CENTERS
THE GREEK EXPERIENCE
O. SIDERI

2. PUBLIC ADMINISTRATION IS CHANGING
FROM
“FOLLOW THE RULES” TO
“CITIZEN’S NEEDS”
CITIZEN'S SERVICE CENTER

3. PUBLIC ADMINISTRATION TODAY
RESPONSIVE GOVERNMENT
PROCESS MANAGEMENT
E-GOVERMENT
CITIZEN'S SERVICE CENTER

4. RESPONSIVE GOVERNMENT
PUBLIC SECTOR INSTITUTIONS
EXIST PRIMARILY
TO DELIVER A SERVICE OR
A PRODUCT TO A CLIENT
CITIZEN'S SERVICE CENTER

5. RESPONSIVE GOVERNMENT
TRANSPARENCY
CLIENT PARTICIPATION
SATISFYING CLIENT REQUIREMENTS
ACCESSIBILITY AND CONVENIENCE
CITIZEN’S SERVICE CENTERS
CITIZEN'S SERVICE CENTER

6. CITIZEN'S SERVICE CENTER
PROCESS MANAGEMENT
IN TRADITIONAL ORGANIZATION SERVICES ARE ARRANGED BY FUNCTION
TODAY SERVICES ARE ARRANGED BY PROCESS
FROM STOVE PIPED ORGANIZATION TO NETWORK ORGANIZATION
CITIZEN'S SERVICE CENTER

7. TRADITIONAL APPROACH CITIZEN FOLLOWS THE ADMINISTRATION
Central
Government
Local
Government
Agencies
CITIZEN
CITIZEN
CITIZEN
CITIZEN'S SERVICE CENTER

8. C.S.C APPROACH ADMINISTRATION FOLLOWS THE CITIZEN
Agencies
Central Gov
Local Gov
CITIZEN’S SERVICE CENTERS
CITIZEN
CITIZEN'S SERVICE CENTER

9. CITIZEN’S SERVICE CENTERS (CSC)
BANKING APPROACH
EVERY DESK THE RIGHT DESK
ONE CONTACT PERSON
INTERGOVERNMENTAL PROCESSES
SEAMLESS ADMINISTRATION
CITIZEN'S SERVICE CENTER

10. CITIZEN’S SERVICE CENTERS
COUNTRY WIDE
1000 SERVICE CENTERS
1000 “PRODUCTS”OR “SERVICES”
OPEN FROM
6 DAYS A WEEK
CITIZEN'S SERVICE CENTER

11. CITIZEN’S SERVICE CENTERS
PUBLIC ADMINISTRATION
CENTRAL GOVERNMENT
LOCAL GOVERNMENT
AGENCIES
CITIZEN’S SERVICE CENTER
CITIZEN
CITIZEN'S SERVICE CENTER

12. E- GOVERNMENT FROM PAPER BASED ADMIN TO WEB BASED
BACK- OFFICE REORGANISATION
ELIMINATE
SIMPLIFY
INTEGRATE
AUTOMATE
CITIZEN'S SERVICE CENTER

13. CITIZEN’S SERVICE CENTER AS A BRIDGE TO E - GOVERMENT
1000 CSC CONNECTED TO THE INERNET
PKI CERTIFICATES
ON LINE TRANSACTIONS
CITIZEN'S SERVICE CENTER

14. CITIZEN'S SERVICE CENTER
ON LINE SERVICES
STAGE 1:Information. On line info.
All administrative information in Internet
STAGE 2:Interaction. Downloading of forms.
500 Forms are available now.
.1000 forms available by June
CITIZEN'S SERVICE CENTER

15. CITIZEN’S CERVICE CENTER THE NEXT PHASE
STAGE 3: Two - way interaction
Processing of forms.
STAGE 4: Transaction.
Case handling and delivery.
CITIZEN'S SERVICE CENTER

16. ADMINISTRATIVE PROSEDURE : BAKERY STORE OPERATION LICENSE
SIMPLIFIED
CITIZEN
Application for Bakery Store Operation License
Official sketch of the Store
Authenticated copy of the property title.
Declaration of Solvency (Self Certification)
KEP
Authentication of copies
Issuance of Tax Certificate
Complete File Delivery
PREFECTURE
DIRECTORATE OF HEALTH
Certificate of building
appropriateness
DIRECTORATE OF TOWN
PLANNING
Building permit or
Certificate of appropriateness
DIRECTORATE OF
MANUFACTURING &
NATURAL RESOURCES
Issuance of Baker’s store
Operation License
Abolished/Replaced:
Tax Certificate
Certificate of Solvency
Issuance of Baker’ s store
Operation License
CITIZEN'S SERVICE CENTER

17. CITIZEN ADMINISTRATIVE PROSEDURE : BAKER’S STORE OPERATION LICENSE
PREVIOUSLY EXISTING SITUATION
DIRECTORATE OF HEALTH
Certificate of building appropriateness
CITIZEN
Application for Bakery Store Operation License
Official sketch of the Store
Authenticated copy of the property title
PREFECTURE
( DIRECTORATE OF
MANUFACTURING &
NATURAL RESOURCES )
DIRECTORATE OF TOWN PLANNING
Building permit or
Certificate of building appropriateness
COURT OF FIRST INTANCE
Certificate of Solvency
PUBLIC ECONOMIC SERVICE
Tax Certificate
Issuance of
Baker’ s store
Operation License
CITIZEN'S SERVICE CENTER