1. VU Smart Care Troubleshooting Tips: Unknown or Unauthorized User Error in Sign-on Screen
Make sure PIN is set up in Virtual
Tap the card reader BEFORE tapping spacebar or doing a mouse click
If login prompt is visible the Smart card reader will NOT work
Causes: tapping spacebar or a mouse click *before* tapping their badge
Other HID-type cards can interfere
Make sure that *only* the ID badge is being tapped onto the reader
Parking pass cards and other smart cards can cause this error
Card requires 1-24h from being made to become active, after 24h and can’t sign on please put in a HD ticket, include CWS ID, userID and time of day