1. Data POP UP Application
Aria Telecom Solutions Pvt. Ltd.

2. About Aria
Since 2003 Aria Telecom is working hard towards satisfaction of our clients, With our team efforts & our clients support we became India’s No 1 IVR, Voice Logger & in Many more customized telecom solutions company.
Aria has team of more than 20 qualified engineers for R&D & support.
Aria also has most experienced team of marketing managers with technical background to understand client requirements.
Aria has presence in most of the metro cities in India. Aria also has clients outside India like Nepal, Bhutan , Africa countries, Arab countries.
Technology Excellence Award – for customized solutions-2017
Technology Excellence Award – Leaders in IVR -2013
Global Business & Services Award – Leader in Customized Telecom Solution 2013
ISO 9001:2008 Certified Company
Registered with MSME (Micro, Small & Medium Enterprise)
Registered with NSIC (National Small Industries Corporation of India)

3. Aria Product Profile
Parth UCS IVRS - Interactive Voice Response System
TVRS - Telephone Voice Recording System (Logger)
Embedded Voice Logger - Non PC Based Voice Logger
Parth UCS (Unified Communication System)-Inbound out bound complete contact centre solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting, Agent Recording, Predictive Dialling
Parth UCS Conference Bridge - Multi party telephonic conference system with authentication.
Aria Call Centre Noise Telephone Headsets - High quality call centre Noise cancelling Telephone Headset with USB, RJ9, 2.5mm, 3.5mm, Dial pad.
Aria Namaste! - Live Chat – it is an unified application, generally used for live monitoring the live conversations in real time.
Web Designing – We also into the designing of websites in an advance manner

4. Overview about Existing System
Client is having an Analog loggers in multiple branches which is used to record the conversation happened with their customers.
It is a PCI based Card which is inserted in computer slot and lines will be connecting through parallel connectivity with phone instrument & Card as well.
Overview about New System Application
User End-Require one Pop Up application in all branches when call will be connected with users, customer details should be pop out on application as per the database.
Admin End: Admin should be able to view Live Monitoring of all location & MIS Reports etc..

5. Features
Branch User End:
Agent application require only for view, they should not be able to edit the any of fields except Categories/Disposition.
Agent fields be like Client Number, Name, Code, dispositions & Remarks
Searching Require on behalf of Client Name, Number & Code & in respective search all details should be appear with recordings.
If agent is changing a new disposition then it should be appear in search by Old & New Disposition wise
If agent is not login into application, call logs should be pass like call details, voice-files to the Central server etc.
Call details should be populating while incoming/Outgoing.

6. Admin End:
Dashboard require with registered or unregistered call details
Admin will be able to see location wise monitoring and when click on any particular location, new screen or window will be enlarge to check all the calls details of respective location.
Database Integration-
Option require to import or export the data via excel
Add/Edit/Delete option to of client details
Alert-
Any of line not working
Agent is not login
Assign function to Role-
One admin panel to every branch user or location wise user
MIS Reports
Registered & Unregistered calls location wise
Report should be capture call duration, connect time, disconnect time etc.
Searching records date wise, client code & Mobile number
Agent Login History

7. User Application

8. Live Monitoring

9. Add/Edit/Delete User

10. Assign Member to Location

11. Assign Functions to Role

12. MIS Reports-Agent Login Logout Report

13. MIS Reports-Agent Report

14. Website: www.ariatelecom.net
Aria Telecom Solutions Pvt. Ltd
Website: