1. CRM USER GROUP 18/04/2018 Introduction to the Digital Roadmap of
Mutualités Libres / Onafhankelijke Ziekenfondsen
M-Team

2. Mutualités Libres / Onafhankelijke Ziekenfondsen
Missions of the Union / Landsbond:
Contact to the Belgian authorities
Center of Expertise
Service center for different services: central IT, legal, information, litigation, tarification, lobbying…

4. Hello World - Digitalization program 2015-2018
Rationale = economies of scale, ie grouping of several technical building blocks developed in common, using the same architecture guidelines
Technical pillar for the digital transformations of these B2C organizations

5. New MyMut Partena + Partenamut
M-Team

6. Hello World – Deliveries 2015-2018
OZ: 04/2016
Partenamut: 02/2017
Omnimut: 06/2017
PartenaOZ: 04/2018
Freie: 06/2018
Hello World – Deliveries
Features
Projects
IT Release OZ
Omnimut
Partenamut
Freie
PartenaOZ
COMMON
Web services
Big Leap 2
Security
Front-end security ph1
Electronic Forms
e-Form / e-Sign / DocUpload
n/a
Electronic invoicing
Zoomit -
Q3 2018
Manage Customer relation – 360° view
CRM Phase 1
June 2018 (tbc)
Personalized and contextual comm°
BCM NotificationsPilot
SPECIFIC
Digital document published on-line
NIM - Infobox
e-invoicing

7. Hello World – key learnings
Context : how to manage expectations, within a
Multi client negotiations
Multi technology (CRM= package)
Multi development teams ?
Some answers:
Get the initial but continuous trust from the senior management and stakeholders
Agile mode
Active and continuous prioritization
Active presence of the Product Owner, on site
Mut Lead (pilot led by 1 Mut) + predefined fixed capacity bandwidth
Demos + demos + demos
Some take-aways: be flexible, open-minded, get agreements and mutual committments from the different clients who have different (time-to-market) objectives