1. Students Matter Conference Tuesday 17 April Towards integrated academic, pastoral and wellbeing support
Professor Julian Chaudhuri
Deputy Vice-Chancellor, Education and Student Experience
What is student support
Definition, importance, different modes of operating
It covers all aspects of academic and non-academic life + professional life
Why is it important
Different types of support
Support you can see, you can’t see, scaffolds
Examples from engineering/medicine
What do we do well
a couple of examples
Can’t focus on everything in this talk
What should we do next
Partnership with students
External support

2. The Student Journey Results day Student Support Graduate outcomes
Academic journey
Non-academic journey
Graduate
outcomes
Student
Induction

3. Student support
All aspects of the university experience that help our students to achieve in their academic and non-academic lives at the University of Plymouth
Support for education, experience and outcomes
Academic Support
Learning support
Pastoral support
Health and well-being
Careers
Students’ Union support
Pastoral care: comprises the range of support services that are provided for students’ emotional, psychological and spiritual wellbeing.

4. What does a typical student look like?
No such thing!
Internal and external attributes
Different degree programmes
Different backgrounds

5. What do we offer?

6. What do we do well? How do we know? Ask some students…
The range of services across the University and UPSU
School of Medicine – pastoral tutors
Institute of Education – personal tutors
Other examples:
Family days
Collation of professional development folders
Careers support
PALS leaders
SSTAR awards!

7. The goal – seamless, integrated academic, pastoral and wellbeing support for students

8. Constructive alignment

9. Pastoral support
Wellbeing support
Peer support

10. Seamless, integrated academic, pastoral and wellbeing support for students
The outcomes of student support can lead to improvements in learning outcomes, empowering students, and creating a virtuous circle.
People – support and training for academic and front-line staff; support for those who are supporting!
Support and academic structures that are mutually supportive
Clear roles, reporting lines and boundaries
Clear priorities for support services
Integrated data systems

11. Supporting students’ self-directed learning – building and empowering independent resilient learners
Lots of opportunities to support and empower students to become independent resilient learners. Positive psychology. Role of personal tutors is key.

12. Some challenges
How can we encourage students to engage with support as appropriate?
How do we know we’ve caught everyone at an early stage?
We have a high percentage of ‘commuter’ students, and students studying off campus – how do we tailor support for them?
What else…?