1. Nursing, Midwifery and Health Care Assistants Conference 18 May 2016 at Unity Works

2. Patient voice and system change
Nichola Esmond, Chief Executive Officer
Helen Watkiss, Communications Officer

3. Question?

4. Improve local health and care services
What we do
Give advice
Gather views
Give a voice
Improve local health and care services

5. Working in partnership...
Our approach
Working in partnership...
Critical friend...

6. How we do it Legal rights and responsibilities
A place on the Health and Wellbeing Board
Right to request information
Right to a response
‘Enter and view’
Must make our findings public
Must involve lay people

7. Connecting Care

8. Connecting Care – key findings

9. Health and Wellbeing Board Report
What people said could be improved
More information available
Better general oversight of their condition
Advocacy for vulnerable people navigating health and care systems

10. Learning from complaints and compliments

11. What about you