1. “The Future of Government Travel”
Welcome to GovTravels 2018 The Symposium on Government Travel & Passenger Services
“The Future of Government Travel”

2. The Role of the Travel Management Company
Current Travel Industry Landscape
Inventory Fragmentation
New Distribution Capability
New Data Tools Support Duty of Care
Possible Mergers in Car Rental Industry
Hotel Bookings Moving to Artificial Intelligence
Possible Solution for Fragmentation

3. Inventory Fragmentation
Travel Inventory
Formerly considerably more consolidated
Current inventory and associated data is fragmented
Changing Models
Old single vendor model
Two to three vendors are now required

4. New Distribution Capability
Definition
New Distribution Capability (or NDC) will enable the travel industry to transform the way travel products are retailed
Existing Marketplace
Fees on Global Distribution System (GDS) bookings
Additional carriers to charge GDS fees, offer incentives for NDC bookings or both
Impetus for NDC
Airlines & Hotels believe NDC will result in:
Greater differentiation in products and services
Increased competition and
Enhanced customer experience

5. New Data Tools Support Duty of Care
Definition
Employer’s duty to provide safe transportation and mitigate potential risks to life, limb and health for employees
Impact of Artificial Intelligence
Tools are in place to quickly and efficiently locate travelers anywhere around the world
Allows a travel manager to use Web-based chat on their smartphone to request a view of travelers' locations
Can also ask for information on travelers by destination or flight number

6. Hotel Bookings Moving to Artificial Intelligence
Daily Impact of Artificial Intelligence
Last year nine-times as many requests were made for cooking-related advice than in 2016
Amazon’s Alexa has already helped mix tens of thousands of drinks
Impact on Hotel Bookings
Travelers will no longer need to set up searches
Instead, traveler will enter the city, date and number of rooms
Will receive three hotel options – all matching the travel policy plus an individual preference within the policy

7. Possible Mergers in Car Rental Industry
Two major car rental brands are exploring the possibility of a merger – which, like previous hotel and airline mergers, would significantly impact government and corporate travel

8. Possible Solution for Fragmentation
Itinerary Aggregation Tools
Capture bookings outside approved booking methods
Air, hotel, ground, rail, etc.
Impact
Provides more transparency to spend
Insight on where travelers are and usage outside legacy program
May force government to create new travel policies that better reflect today’s marketplace
Unfortunately, each data point only offers insight into one vendor
Solution
Provides insight to all sources consolidated in one easy to understand reports and one reservation invoice ready to be reconciled

9. Goran Gligorovic is Omega World Travel’s Executive Vice President and uses his expertise in sourcing and negotiating contracts, mitigating risk, establishing productive client and vendor relationships while strategically managing multiple international regions. Goran has over 30 years of travel management experience in the US, ASIA and EMEA and holds a Law Degree for the University of Zagreb, Croatia.

10. Marc Stec is the Vice President, Strategic Business Initiatives,  CWTSatoTravel. He supervises Contract Administration, Proposals, Supplier Relations, Subcontracting, Marketing & Communications and the FedRooms team. He also serves as in-house legal counsel. Marc has worked in the travel industry for over 25 years. He has also worked for the U.S. Government Accountability Office, a D.C. based law firm and congressional campaigns.

11. Kevin J. McElroy is CI Travel’s Advisor to the CEO and Government Programs Director. He brings 34 years of senior management experience, including 28 with various Federal Government travel programs, and led the effort that resulted in the first government travel contract award for CI Travel, the Federal Government’s first in Southeastern Virginia. Mr. McElroy focuses his time on the company’s largest division – Government Operations.