1. Complaints Management System

2. Complaint Management System
It costs less to retain existing customers, instead acquiring new, Complaint management system helps you to achieve this objective.
Do you have trouble managing complaints? Do customer concerns get lost in the shuffle of & spreadsheets ?
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3. Complaint Management System
Improve your efficiency and boost customer satisfaction with our customized complaint management system, managing complaints is favorable business practice for ensuring excellent customer service in a company.
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4. Complaint Management System
By having complaint management systems in place, businesses can use the information that is captured to make process improvements. With our system you can easily streamline your complaint resolution process, our solution is SMS integrated, your customers & relevant staff will be intimated instantly with detail.
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5. Complaint Management System
It helps you gauge the performance of your staff as it provides you with customized reporting with date, category, region & staff level filters. You can get delayed complaints list being delayed more than defined period & you can comment/quest to relevant staff about the delay, which will be logged in the complaint history as well.
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6. CMS Key Features Customer Management Staff Management
Product/Services Management
Complaint TAT time management
Isolated user panels
Staff Login Monitoring
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7. CMS Key Features Complaint management Customer Satisfaction Surveys
CMS activity monitoring
Corporate SMS integrated
integrated
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8. CMS Key Features Auto weekly/monthly reports via email
Industry standard encryption
IP based login restriction
Password attack protection
Region/Zone City management
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9. Our Deployed Solutions
1) Master Group of Companies
Master is the largest brand of the country in ceramic tiles, sanitary fittings & PPRC ranges, Its CMS is one of the largest in the country & integrated with state of the art call center at our head office
2) Friends Home
Friends home is a largest Home & Electronics chain store in Rawalpindi & Islamabad. Complaint management system has been designed to centralize the process of complaint resolution
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10. Our Deployed Solutions
3) Diamond Paints
Diamond Paints is largest selling national brand, its complaint management has been developed on its organizational modal. It is also equipped with customer satisfaction surveys.
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11. CMS integration with Call Center
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12. CMS integration with Call Center
Call Center Solution
Complaints Registration/Resolution
Follow ups
Satisfaction Surveys
Features:
Complaint Registration
Follow ups
Satisfaction Surveys
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Complaints Panel
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Portfolio
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15. © 2015 Convergence Resources. All Rights Reserved
Contact Us
Office Address:
Office # 4, 6 & 7, 2nd Floor
National Business Center,
Shamsabad, Murree Road,
Rawalpindi, Pakistan
Tel:
Web:
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16. © 2015 Convergence Resources. All Rights Reserved
Thank you!
© 2015 Convergence Resources. All Rights Reserved