1. MGA Welcome & Update John Day, Director, Member Products & Programs
IEEE Member and Geographic Activities
IEEE Graduates of the Last Decade Committee
Toronto, Canada
17-19 May 2013
12/29/2018

2. Envisioning the Member Experience
IEEE Members will experience best in class products, services, and engagement with IEEE on their own terms.
- Relevant to their careers, geography, and technical interest.
Some Examples…
Community/Networking: Connect and collaborate with fellow members similar interest in a place of trust via any device
Career Tools: Members experience career tools and support uniquely designed for IEEE fields of interest
Continuing Education: A centralized compelling continuing education offering suited to key geographies and industries

3. Geographic Unit Activities Information Management
MGA Department
Member Experience
Geographic Unit Activities
Volunteer Relations
Business Operations
Information Management
Finance

4. Key MGA Functions Member Experience IEEE Support (Contact) Center
Membership development, member research, member product portfolio mgmt, membership processing, myIEEE, memberNet, IEEE.tv, mentoring connnection
IEEE Support (Contact) Center
Students, GOLD, Women in Engineering, Life Members
Admission & Advancement (A&A) and Fellows process support
GeoUnit Operations & Activities
GeoUnit Formations – Sections, Chapters, Student Branches
Volunteer Tools – vTools, eNotice, EWH, SAMIEEE,
Asia Pacific Ltd. – IEEE office in Singapore

5. Goals for MGA in 2013 Deliver a World-Class membership experience
Expand IEEE’s global membership presence
Modernize the volunteer experience
12/29/2018

6. MGA Priority Projects in 2013
Online Member Networking
Provide a collaborative environment for members to network
Region 1-6 Strategy
To improve higher grade retention and growth in Regions 1-6
Regional Geographic Implementation
Efforts include Japan and India.
Member Experience
Assessment and plan for better orchestrated member online experience
Migration ieee.org member aliases to Google Apps
Geounit Vitality
12/29/2018

7. MGA Priority Projects in 2013 (cont)
Student & GOLD Plans/Direction
Launch more relevant website for young professionals and slink to available IEEE student grants
Member Communications
Providing key current and future communications list at each MGA Board Meeting
Extranet for volunteers - separate from ieee.org
Global Loyalty Program
Careers
12/29/2018

8. Our Five Year Aspiration
By 2016, IEEE will be the global provider of choice, and #1 in customer satisfaction, for services and products that empower people to discover, develop, and deliver technology.
We will achieve this by:
Delivering a best-in-class user experience by aggressively leveraging technologies
Increasing nimbleness, speed to market, and operational efficiencies
Driving high employee engagement and leadership excellence
Creating new opportunities for member and customer engagement
Ensuring our long term future through increased financial growth, strength & stability

9. Our Five Year Aspiration: 2013 Empowering Our Professional Core
Create an Extranet for Volunteers
Create a consistent and intuitive mobile access framework and apply to one product
Increasing nimbleness, speed to market, and operational efficiencies
Driving high employee engagement and leadership excellence
Creating new opportunities for member and customer engagement
Ensuring our long term future through increased financial growth, strength & stability
Streamline the user experience of expense reporting and procurement
Empower employees through the establishment and rollout of core, technical and leadership competencies
Implement IEEE Leadership Academy and a semi- annual Leadership Summit.
Provide new member services through Google Apps
Establish a business plan for a Career Resource Portal for the worldwide technical professional community
Develop a five year financial plan
Deliver a clear financial reporting format to improve decision making 1. 2. 3. 4. 5.
Delivering a best-in-class user experience by aggressively leveraging technologies

10. IEEE’s Professional Core: We Are In The Knowledge Business
We empower people to discover, develop and deliver technology for YOU…
We believe in collaboration and leveraging the power of one IEEE
We strive for excellence in everything we do
We align with global trends
We aim for simplicity
We focus for maximum impact

11. Welcome
12/29/2018