1. Smart911 from AT&T
NENA

2. Public Safety Knows This About Us
(555)
Location?

3. With a Smart911 Safety Profile, Public Safety Knows Much More
Home Oxygen
(555)
Access Points
Address of Mobile Phone
Emergency Contact
Deaf
Dialysis
(555)
Autism
Allergy

4. Who is Rave Mobile Safety?
A recognized leader in campus and public safety software
Patented suite of software safety solutions
Used by leading higher education institutes and state and local agencies
Provided to over 600 clients and 6 million individuals
NENA Working Groups i3 (Long Term Definition) and NG9-1-1 Additional Data
Awards for Smart911: IACP/iXP and APCO People’s Choice

5. A Smart911 Safety Profile Provides
Personal Information
Photos of you and family
Physical descriptions
Health and Rescue
Medical conditions
Disabilities
Allergies
Rescue needs
More information than can be logically stored in CAD. With thousands of your residents entering information and keeping it updated is gargantuan task.
Photos alone can be invaluable. Images of missing children or elderly adults can save hours of work by having those available to cut and paste immediately.

6. A Smart911 Safety Profile Provides
Household Details
Dispatchable address
Number of occupants
Bedroom locations
Locations of emergency shutoffs
Emergency contacts
Vehicle descriptions

7. A Smart911 Safety Profile Provides
Location
Mobile phone location
Even on dropped calls
Addresses for home and work
With mobile phones – FTC – 70% of callers are from mobile phones – Phase II location good – but your citizen may have a validated address that could get you closer – specifically an office in a multi story building or an apartment #

8. Smart911 Life Saving Examples
Over 5,000 calls in Arkansas with additional information in just 6 months
Latex Allergy – Fort Smith, AR
Autistic Child – DuPage County, IL
Heart attack victim – Nashville, TN
Bee sting allergic reaction – West Chicago, IL
Child with rare breathing disorder and distraught non-english speaking Nanny – Nashville, TN
Acute asthma attack – Goodlettesville, TN
“By creating a Smart911 profile online, first responders will have the critical information available to them when responding to calls. Through this confidential and secure exchange of information, we’ll be able to better serve our residents and the greater community.”
- Mayor Kasim Reed, City of Atlanta

9. How Smart911 Works

10. Step 1 – Citizens Create a Safety Profile
How Smart911 Works
Step 1 – Citizens Create a Safety Profile

11. Step 2 – Safety Profile Stored in National Database
How Smart911 Works
Step 2 – Safety Profile Stored in National Database

12. Step 3 –Automatically Displayed with 9-1-1 call
How Smart911 Works
Step 3 –Automatically Displayed with call

13. Delivering Information to the Field
Improves Situational Awareness
Enhances First Responder Safety
Informed Pre-planning
Multiple delivery methods
First Responder Portal
Copy/Paste

14. Community Outreach

15. Community Outreach
Strengthens Public Safety planning through marketing and media relations
Mobilizes community stakeholders to assist with public safety initiatives
Facilitates public education

16. Community Outreach
Enhanced communication between Public Safety and the Community
Collaboration with community groups
Multi-agency collaboration

17. Community Outreach Increased involvement, communication, and education
Improves citizen satisfaction with public safety
Georgia
Tennessee
North Carolina

18. Demo

24. Using our data delivery capabilities to deliver third party data to PSAPs (and beyond)

25. Smart911Connect– Platform and Managed Services
Open, yet Moderated, Ecosystem for delivering data from third parties
Standards compliant
Published API’s and developer support program (PaaS)
Data governance board and certification process
Adaptable Integration
Data sources can be queried based on ANI, Address or other fields
Supports both legacy and NG9-1-1 enabled clients
Seamlessly work across both nationally or locally organized data sources
Public Safety Driven
Standardize data display
Deliver in way that is consumable and desired by specific agencies
Secure, audit trails, permission based

26. Example: Solving the MLTS Location issue

27. Customer

28. Arkansas Snapshot Population size = 3 Million
Mix of urban and rural communities
About 20% of the population has some form of a disability
Almost 15% of the population is over 65
110 PSAPs across the state
Various call taking equipment

29. Broad Citizen Support

30. Broad First Responder Support

31. Support Outside of 9-1-1 Arkansas State Parks
Arkansas Association of Counties
Arkansas Department of Health
Arkansas Department of Human Services
Arkansas Realtors Association
Arkansas Department of Emergency Management

32. Successfully Making a Difference
Deployed to 90%+ of the state in just 6 months
Arkansas has never completed a project in in such a short timeframe
Over 5,000 Smart911 calls already handled
Lives saved with improved emergency response:
Severe Allergy
Missing Child
Featured in national media

33. Contact For additional information, please contact either 33