2. We Set a Path ASPIRATION
In 2015, we created a framework
ASPIRATION
Become the best operated treasury department in the United States and State’s thought leader on all tax and revenue issues
OUR VALUES
Broad concept of taxpayer service in all we do
Fair and efficient administration of the tax system, not revenue maximization
Metric focus and accountability

3. Working together we have made significant progress
Operations improvements using Continuous Improvement (CI)
Culture of Taxpayer Service
Developing our Employees

4. Treasury’s role in other important areas
Fiscal Policy Changes
2015 Transportation Funding
City of Detroit / Detroit School District
Underfunded retiree pension / healthcare liabilities
State response to federal tax reform
Restored Treasury’s reputation for accurate, unbiased tax policy analysis and recommendations.
Improving Wall Street Reputation
2 Major credit upgrades, first since 2000
Local Governments and Schools
Improved fiscal health allowing for release of state oversight in all local communities and most school districts

5. Individual Income Tax Returns Backlog

6. Sales, Use and Withholding Returns Backlog

7. Sales, Use and Withholding Correspondence
(respond to 94% within 60 days)

8. Audit Days In Progress

9. Informal Tax Hearings (Months to Complete)

10. The Road Forward SUSTAINING OUR PROGRESS As a State As a Department
Avoid Yo-Yo fiscal policy – Multi-year planning, including the next recession
Address long term spending needs while maintaining a fair and efficient tax system
Improving the financial framework of Michigan’s local governments
Training the next generation’s work force
As a Department
Transparency and consistency
Focus on the taxpayer
Empowering and developing our employees