1. Preventing and Managing Fuel Debt
Trella Javanainen and Rebecca Glancy
1st December 2009

2. Reasons why people get into debt for gas and electricity

3. Afraid of opening bills
On low income
Heating is expensive to run
Home is poorly insulated
Underestimated bills
Regular payments are too low
They just don’t pay
Supplier doesn’t send a bill
Domestic situation changes

4. Ways to manage gas and electricity debts

5. Make regular payments
Lump sum payment
Prepayment meter
Fuel Direct
Ignore it

6. Fuel Debt Support Service
Coaching and support to help people manage their energy use and costs
Changeworks •