1. Lesson 2- Being a Good Manager

2. Lesson 2- Being a Good Manager
Objectives:
Understand the importance of good interpersonal skills
Identify key characteristics of a good manager

3. Being a Good Manager
Good managers have a variety of interpersonal skills that help them relate to their team members, customers and other members of management

4. Being a Good Manager
Managers have to make some tough decisions about how they interact with their employees, including what to say and when and how to say it. Even a slight change in your tone or voice can easily be misinterpreted.
Before advancing to the next slide, ask students to list some traits that they think would make a good manager.

5. Some key characteristics of good managers:
Being a Good Manager
Some key characteristics of good managers:
Excellent communication skills
Recognizing employees for their contributions
Creating an open and accepting environment
Providing accurate and truthful information
Being positive and reassuring
Solving problems
Having strong customer focus
Coaching or mentoring other employees
Ask students if they believe these traits can be learned, or if you have to be born a manager.

6. Lesson 2- Being a Good Manager
Summary:
Understand the importance of good interpersonal skills
Identify key characteristics of a good manager