1. Conversation Cards
Sundt Construction

2. What Implemented by site team at APS in NM Driver for desired behavior
Engagement and interaction
Trending tool
Simple and easy to follow
Six categories
PPE
State of Mind
Work Area Conditions
Construction Equipment
Work Action or Habit
Communication and Training

3. How Teach all employees how to approach co-workers
Focus on behaviors, not individuals
Mirrors the Speak Up/Listen Up process
Teach them how to complete the cards
Be thorough and descriptive
Gather the information to share with the project team
Identifies those behaviors we need to work to improve

4. Why All about the conversation Talking about it leads to acting on it
Trending is an added benefit
Talking about it leads to acting on it
We’ll only get better when our people get engaged!
Results at APS
Most direct hire work in company and most at-risk
2016 IR (best extremely generous guess): 2.30
2017 IR (accurate thru August): 0.57
Not the only change, but still impactful