1. Menyediakan Layanan Porter
Merespon Permintaan Atas Layanan Bell Desk
Created by julie

2. I Job Variations Large Hotel Each position has its own task
Each worker has responsible for their own task (they may not do a fellow worke’s task / job)
Step by step procedures
All worker do their task base on their job describtion and hotel SOP

3. Small Hotel
One posisition has many task / job and multy responsible for hotel operational

4. II. The Working Environment
Working environment of Porter Service staffs generally consist of
Main Entrance
Lobby :
Lounge
Front Desk / Counter
Bell Captain Desk / Counter
Room :
Room Location and Viewing
Lobby to room
Elevator / Lift
Corridor

5. Cont’d Public Areas Pool Restaurant Bar Meeting Room Offices :
Front Office
Housekeeping
F&B Service
Genaral Manager
Accounting

6. Cont’d Out Side Areas : Arcade / Souvenir Shop / Art Gallery
Drug Store
Barber / Beauty Saloon
Travel Agency Office
Airlines Office

7. III. The Duties of Porter Services
Concierge :
Enforcing house rules
Scheduling his staff
Training new employee
Assigning duties to his staff
Guest Service (mails, keys, message, postage, paging tickets )
Bell Captain :
Supervising his subordinates
Having complete information ( city map, airlines, shiping, bus time table and event )
Inspecting his subornate

8. Cont’d Bell Boy : Carrying Luggage Offering Assistance
Running Errand keeping lobby tidy and orderly
Reporting unusual situation
Storing
Helping other employee
Doorman :
Opening & Closing door of car / taxi
Helping guest in and out car
Keeping the main entrance neat & clean
Upervising vehicle traffic
Calling car / taxix
Putting up & taking down flag ( – 18.00)
Dhandling car parking

9. Cont’d Elevator Operator : Escorting guest going up & down in lift
Keeping lift tidy
Preventing un authorixed person from operating lift
Page or to meet Boy :
Calling guest to telephone or to meet visitor. Paging is did by board,
tray, Lamp / laudspeaker. ( if there is no message boy their job
include delivering message , letter, fax / telex
Message Boy :
Delivering message, fax / mail, internal comunication

10. Cont’d Courier : Taking guest from arrival point until departure point
Taking and sending mail to Post Office
Other outside duties ( buying ticket)
Enquiry Clerk
Answer enquiries
Distributing mail, fax telex, cable
Selling news paper, theater ticket
Recieving and sending mail, telex / fax to Post Office
Cloakroom Attendant :
Looking after guest belongings ( hat, umbrella, coat )
Ensuring the cleanliness and tidiness of cloacroom

11. Thank You !