1. Navigating support.arcserve.com

2. Navigating support.arcserve.com
From the web browser, go to
In the URL type
User will have to login for uninterrupted access to resources

3. Navigating support.arcserve.com
Login with username and password

4. To access user details, pull down the drop down next to user name
User Profiles, Account (Organization) details can be accessed here
Click here and chat with Support Expert

5. Navigating support.arcserve.com
User can search here for Knowledge Articles
For Product Information, go here

6. Navigating support.arcserve.com
Resources Tab will take the user to Compatibility Matrix, Certified Device List, Videos, etc

7. Navigating support.arcserve.com
Product Documentation can be accessed from here

8. Navigating support.arcserve.com
Product Downloads and Patches are here

9. Navigating support.arcserve.com
Case creation, Case management, Community Forums, etc., can be accessed from here

10. Navigating support.arcserve.com
From other screens, users can hit the home icon to get back to the home page
Case can be created by clicking these options
Users can click on one of these product icons to access information about respective products

11. Thank You