1. Basic Management Functions
The Management Process
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2. Planning Planning Mission Strategic planning
Establishing organizational goals and deciding how to accomplish them
Mission
A statement of the basic purpose that makes an organization different from others
Strategic planning
The process of establishing an organization’s major goals and objectives and allocating the resources to achieve them
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3. Planning (cont’d) Establishing goals and objectives Goal Objective
An end result that the organization is expected to achieve over a one- to ten-year period
Objective
A specific statement detailing what the organization intends to accomplish over a shorter period of time
Properly set goals are
Set at every level in the organization
Consistent (supportive) with each other
Optimized (balanced) to reduce conflicts between goals
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4. Planning (cont’d)
Establishing plans to accomplish goals and objectives
Plan
An outline of the actions by which the organization intends to accomplish its goals and objectives
Strategic plan
An organization’s broadest plan, a guide for major policy setting and decision making
Tactical plan
A smaller-scale plan to implement a strategy
Operational plan
A plan to implement a tactical plan
Contingency plan
A plan of alternative courses of action if the organization’s other plans are disrupted or become ineffective
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5. Types of Plans
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6. Organizing the Enterprise
The grouping of resources and activities to accomplish some end result in an efficient and effective manner
Leading and motivating
Leading
Influencing people to work toward a common goal
Motivating
Providing reasons for people to work in the best interests of the organization
Directing
The combined processes of leading and motivating
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7. Controlling Ongoing Activities
Evaluating and regulating ongoing activities to ensure that goals are achieved
Control function
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