1. The High Cost of Low Morale
LeadingAge Colorado
May 22, 2018
Presented by Rafael Haciski & Erin O’Leary

2. Presenters Rafael Haciski, Esquire Erin O’Leary Producer
Risk Management Consultant
Rafael Haciski joined The Graham Company in December 2012 and is a Producer in the Health and Human Services Division. Prior to this role, he was a litigation associate for prominent Philadelphia-area law firms, including Duane Morris, LLP, and Wolf Block, LLP. During that time, Haciski concentrated his practice in the areas of mass tort, products liability and toxic tort litigation, defending the interests of Fortune 500 companies. Haciski received his Bachelors of Arts in History from Oberlin College of Arts and Sciences in Oberlin, Ohio. In 2005, he received his Juris Doctorate from Rutgers University School of Law in Camden, NJ. While in law school, he was awarded the American Jurisprudence Award in Trial Advocacy. Haciski is currently admitted to practice law in Pennsylvania and New Jersey, as well as the U.S. District Court for the Eastern District of Pennsylvania, the U.S. District Court of New Jersey and the United States Supreme Court. Haciski is a resident of Haddonfield, NJ, a father to three beautiful girls and an accomplished musician. He volunteers as a member of the Borough Planning Board and the Haddonfield Budget Review Committee. He also serves as a member of the Parish Council of Christ the King Church in Haddonfield and lends his time to the Philadelphia Landlord Tenant Appellate Mediation Program as a settlement master.
Erin McDevitt O’Leary joined The Graham Company in 2017 as a Risk Management Consultant and Producer. As a Producer, O’Leary’s focus is on business development within the firm’s Health and Human Service Division. O’Leary works to create risk management solutions for large, high risk organizations with complex insurance needs.
O’Leary brings six years of business development and client service experience to the Producer role, from various industries, which allows her to provide strategic direction and support to the agency’s business development team.
Prior to joining the Graham Company, O’Leary served as the Territory Manager for Timberlands Healthcare across Pennsylvania and New Jersey.
O’Leary earned a Bachelor of Arts and a Master of Arts Degree from American University in Washington, D.C., where she was the captain of her Lacrosse team and was named an Academic All American.

3. Objectives Rethink how measuring employee satisfaction
Learn shortcomings in current reward and appreciation programs
Discover key steps to becoming best in class employer.

4. Worksheet – Exercise #1
Place a check in Column A for the initiatives that you have in place with your current employer
Indicate any additional like “reward or recognition” initiatives your or your current employer have initiated
Poll – listed initiatives and add-ons

5. Worksheet – Exercise #1
In Column B, rate the EFFECTIVENESS to improve employee satisfaction for ALL employees (all departments, all shifts)
5 – Very effective - everyone loves it! Highlight of the year for everyone!
4 – Effective for most – few don’t participate
3 – Hit or Miss – some shifts are more active or appreciative – others not so much
2 – Somewhat effective - only some participate
1 – Not Really effective – few or none benefit

6. Worksheet – Exercise #1
In Column C, rate the WORK INVOLVED for all to implement program
5 – No effort (i.e. jeans days)
4 – Minimal effort of few (i.e. referral bonus)
3 – Some effort (i.e. Nurses Day)
2 – Considerable effort (i.e. Employee Picnic)
1 – Maximum effort of many people (i.e. Wellness Program)

7. Worksheet – Exercise #1
Multiply rating in Column B with rating in Column C to calculate the employee satisfaction impact.
Any 25’s?? High Satisfaction with No effort?
Any 20’s or 15’s? Worthwhile?

8. Is Satisfaction Key? What is satisfaction?
Latin – sat and satis – “more than enough” and “overfilled”
Workplace –
Passive vs Active
Dependent

9. Key is ENGAGEMENT! Active vs. Passive Participant vs. Recipient
Examples from Chart

10. How to Create Engagement
Three Components:
Enlightened – Feeling attached to the organization and willing to exert extra effort
Enabled – having tools and resources to be successful
Energized – Working in an environment that supports one’s health and well-being

11. ENLIGHTENED, enabled, energized
Defined - Feeling attached to organization and willing to exert extra effort
“Attached” first.
Study demonstrated:
Employers feel direct supervisor is key
Employees value connection with key leadership much higher that direct supervisor

12. enlightened, ENABLED, energized
Definition – Have the tools and resources to be successful
Who knows best on what the tools and resources are?
How to enable staff:
Building project – outlets, chairs, beds
Product selection – gait belts, creams
Equipment

13. enlightened, enabled, ENERGIZED
Definition – Work in an environment that supports one’s health and well-being
How to energize staff:
Safe Resident Handling – because we care
Stretch and Flex
Wellness Program – team involvement
Safety Committee – for increased safety awareness for work and home

14. Tweet Us! @TheGrahamCo Rafael Haciski, Esquire Erin O’Leary Producer
Risk Management Consultant
Rafael Haciski joined The Graham Company in December 2012 and is a Producer in the Health and Human Services Division. Prior to this role, he was a litigation associate for prominent Philadelphia-area law firms, including Duane Morris, LLP, and Wolf Block, LLP. During that time, Haciski concentrated his practice in the areas of mass tort, products liability and toxic tort litigation, defending the interests of Fortune 500 companies. Haciski received his Bachelors of Arts in History from Oberlin College of Arts and Sciences in Oberlin, Ohio. In 2005, he received his Juris Doctorate from Rutgers University School of Law in Camden, NJ. While in law school, he was awarded the American Jurisprudence Award in Trial Advocacy. Haciski is currently admitted to practice law in Pennsylvania and New Jersey, as well as the U.S. District Court for the Eastern District of Pennsylvania, the U.S. District Court of New Jersey and the United States Supreme Court. Haciski is a resident of Haddonfield, NJ, a father to three beautiful girls and an accomplished musician. He volunteers as a member of the Borough Planning Board and the Haddonfield Budget Review Committee. He also serves as a member of the Parish Council of Christ the King Church in Haddonfield and lends his time to the Philadelphia Landlord Tenant Appellate Mediation Program as a settlement master.
Erin McDevitt O’Leary joined The Graham Company in 2017 as a Risk Management Consultant and Producer. As a Producer, O’Leary’s focus is on business development within the firm’s Health and Human Service Division. O’Leary works to create risk management solutions for large, high risk organizations with complex insurance needs.
O’Leary brings six years of business development and client service experience to the Producer role, from various industries, which allows her to provide strategic direction and support to the agency’s business development team.
Prior to joining the Graham Company, O’Leary served as the Territory Manager for Timberlands Healthcare across Pennsylvania and New Jersey.
O’Leary earned a Bachelor of Arts and a Master of Arts Degree from American University in Washington, D.C., where she was the captain of her Lacrosse team and was named an Academic All American.