1. Reliance Supplier Corrective Action Process

2. Reliance – Corrective Action1
Reliance – Corrective Action
The CAR process covers the investigation, and elimination of the causes of nonconforming product, during any point in the application process, distribution, or installation. It provides a tool to effectively manage the assignment, timeliness, and history of the entire corrective action process.

3. Notifications 2
Suppliers will automatically receive notification informing them of assigned (SCAR).
URL link provided

4. Logging Into Reliance Click on the URL link provided in email3
Logging Into Reliance
Click on the URL link provided in
Enter your user name and password.
Click Login

5. Once logged in, the SCAR will automatically open
Notifications 4
Once logged in, the SCAR will automatically open

6. 5
Problem Containment
Suppliers are required to fill out the Problem Containment section.
Suppliers needs to give a brief description of what containment actions are going to be taken. Note: Do “not” include root cause and corrective action in this section.
Suppliers may also add any necessary attachments.
Once finished, forward the document by clicking the arrow on the toolbar at the top of the screen.

7. Root Cause Section 6
Upon approval of the containment by Rheem, the document will be forwarded back to the suppliers to fill out this section of the SCAR.
Supplier must first select the problem category from the drop down list.
Suppliers are required to give a description of the root cause(s) of the problem described.
Once finished, click save button and proceed to the next section.

8. Corrective Action Section7
Suppliers are required to define a summary of what actions have been or will be taken to address the root cause(s), including preventive actions.
Suppliers must first select a category from the drop down list.
Planned completion date must be included. This date s/b the date of implementation of all stated actions.
Once finished, click save button in the toolbar above.

9. Submitting for Approval8
Submitting for Approval
To send the document forward to the next phase in the process:
Click the [Go To] action button on the application toolbar. This will bring up a dialog box

10. Submitting for Approval9
Submitting for Approval
Click on the OK button.

11. 10
Approving the SCAR
Rheem will be automatically notified via upon suppliers
submittal of the SCAR for approval.
Upon review by Rheem, the SCAR will either be Approved
or Rejected (returned).
If Approved, the supplier will receive an automatic
notification stating the following: The following SCAR has
been assigned you for IMPLEMENTATION. Please click the
link below to view the document.
Note: The supplier needs to save this until such time that the all actions have been implemented, at which point they must open the SCAR and click on the arrow to move forward to the final phase.

12. If SCAR is Returned 11
Supplier will receive an automatic notification similar to the first notification requesting disposition (see slide 2). The reason for return will be noted in the signature and comment history.

13. 12
If SCAR is Returned
After receiving the returned SCAR, suppliers must review the comments sent back by Rheem and make the necessary corrections to the document.
Once the proper corrections have been made, suppliers must re-submit the SCAR again for approval (re. Slide 8 & 9)
Upon receipt, Rheem will review the revised SCAR, and supplier will be notified automatically via notification upon approval.
Once approved, suppliers may view their SCAR documents in Reliance as the following slide will show.

14. Viewing SCAR’s Historically13
Viewing SCAR’s Historically
Suppliers can view their
SCAR’s historically. To
do so they must log in
Reliance via the website.
Once logged in, to enter
the Corrective Action
application select the
module from the homepage.

15. Viewing SCAR’s Historically14
Viewing SCAR’s Historically
All Supplier SCAR’s are displayed and can
be opened individually by clicking on their
associated link.

16. Document Toolbar 15
Cancel – This command is identical to the action button. This button closes the document without saving any changes.
Save & Close – This command is identical to the action button. This button saves the changes performed on the document then closes it.
Refresh – This command is identical to the action button. Refreshes the document while maintaining the information entered into the fields.
Save – This command is identical to the action button. This button saves the changes performed on the document.
Spell Check – This command is identical to the action button. This button launches the spell checker dialog.
Go To – This command is identical to the action button. This button sends the document to the next phase in the process of routing.