1. Poul Bernt Jensen Senior Advisor Ministry of IT and Research Denmark
eGovernment for an improved single market and for efficient co-operation!
Poul Bernt Jensen
Senior Advisor
Ministry of IT and Research
Denmark

2. An Example From Real Life! #1
The free movement of the working force is agreed in the treaty, and supported by detailed agreements and many Exxx Forms!
E 301 is required to ensure unemployment benefits, when you return to your native country.
Without E 301 no unemployment benefits.
But it can take up to 3 months or more to receive E 301 from the country you left.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

3. An Example From Real Life! #2
E 301 is a paper form. Information and documentation are filled out by handwriting.
All information is available in the Government IT-systems. (They did collect the monthly contributions.)
Why not issue this form, when the worker leaves the country?
Why not forward an electronic copy to the receiving country?
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

4. An Example From Real Life? #3
The present situation creates problems for the citizen.
The level of service is low.
The Government administration in both countries do spend extra resources to answer questions from the citizens.
Opportunities are lost because of accurate but inefficient administration at the trans-european level.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

5. Is eGovernment the Answer?
Is eGovernment across the community part of the answer to this situation?
Is eGovernment the answer to create better service and more efficient administrations?
Is eGovernment the answer to create efficient co-operation across Europe with high service level for citizens and companies?
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

6. What eGovernment is not?
eGovernment is not only exchange of data between traditional IT-systems!
eGovernment is not implementing manual procedures into IT-systems!
eGovernment is not only making information services available on the Internet without extra value!
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

7. IDA - Sandhamn Conference - Poul Bernt Jensen
What is eGovernment? #1
Services based on Internet technologies:
IP Networking.
WWW technology for easy and flexible access to information.
Web-based application for flexible on-line interactive services.
XML defined data structures for flexible access to and interchange of data.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

8. IDA - Sandhamn Conference - Poul Bernt Jensen
What is eGovernment? #2
Citizen / Business oriented services.
“single interface to government”.
Services reflecting customer needs and not internal government organisation.
Self-service - open 24 hours.
Services delivery independent of place and time.
Cross Government co-operation.
Government databases are shared resources.
Do not ask citizens / businesses to provide data already known by Government.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

9. Policy at the European Level
Electronic exchange of all data between European Government organisations, where exchange of data is agreed.
Easy access to information services at the transeuropean level.
Single interface to services for citizens and businesses in transeuropean situations.
Services directed to citizens and businesses in all official languages.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

10. The European Challenge - Technology (20%)!
Efficient IP-network services.
Common architecture to ensure fast and efficient development of new services.
Common security framework: Encryption and PKI.
XML datastructure at the European level for “European data”.
Shared European Information Services.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

11. The European Challenge - Organisation (80%)! #1
Business Processes Re-engineering at all levels of European co-operation.
Legal based and tradition based co-operation and procedures must be reviewed and redeveloped based on eGovernment functionality and objectives.
Develop an eGovernment strategy at the European level.
A central vision to inspire and to be implemented decentralised.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

12. The European Challenge - Organisation (80%)! #2
Council adopted Strategy and “Plan of Action”.
All DG’s and all European Agencies and Institution must develop an eGovernment Strategy within the common framework.
Establish a Central Team to act as a catalyst in this process.
Sell the message - Establish overview.
Co-ordinate architecture and shared technical initiatives.
Advisor on eGovernment issues.
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

13. IDA - Sandhamn Conference - Poul Bernt Jensen
Danish Experiences! #1
Unique identifier of citizens and of businesses
95% of all information in the Danish tax system are collected and electronically exchanged
98% of all payments in and out of the public sector are electronically exchanged
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

14. IDA - Sandhamn Conference - Poul Bernt Jensen
Danish Experiences! #2
All public forms available on the net. The objective is to replace forms by interactive services
Data in public sector databases is a shared resource
denmark.dk portal to the public sector
oresund.dk portal provides cross border information to citizens in the region (Shared Swedish and Danish project)
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

15. A Warning at the European Level!
IT is a tool to create better service and more efficient organisations.
IT is not a goal for the sake of IT.
Only “need to have” services should be implemented.
The European situation is complex with countries and with a multitude of languages.
Keep it simple!
13 June 2001
IDA - Sandhamn Conference - Poul Bernt Jensen

16. eGovernment for an improved single market and for efficient co-operation!
Questions
and
Debate!