1. July 2018 General Membership Meeting
The Crossroads of
Project Management
&
Quality Management
July 26, 2018
Dennis Sherman, Ph.D., PMP, CMQ/OE

2. Project management and Quality management
What I do:
Dr. Dennis Sherman, PMP, CQM/OE
Adjunct professor at University of Houston and Embry-Riddle University
Past-president, PMICLG
Education Director, ASQ Bay Area Section 1422
Qualifications
Ph.D. in Organizational Management
M.S. in Engineering Management
PMI PMP® since 2003
ASQ Certified Manager of Quality/ Organizational Excellence (CMQ/OE) since 2017
32 years of PM experience at Boeing

3. Project Management and Quality Management
My Journey from PMP to Quality
Taught Project Management Quality courses at DeVry University
Found ASQ.org site a valuable resource
Became involved in ASQ
Gained certification as Certified Manager of Quality/Organizational Excellence in 2017
Now studying the integration of quality management and project management

4. Project Management and Quality Management
So you think you know quality?
What does quality mean to you?
What is quality management?
Why is quality management so important to project management?

5. Project Management and Quality Management
A Crossroads
Project Management Institute
PMBOK – Project Management Body of Knowledge
Chapter 8 - Project Quality Management
American Society for Quality
QBOK – Quality Body of Knowledge
Section III C - Project Management

6. Project Management and Quality Management
Quality Defined
ASQ Definition:
Conformance to requirements
Fitness for use
Meeting customer expectations
Exceeding customer expectations
Superiority to competitors
PMI Definition:
The degree to which a set of inherent characteristics fulfills requirements

7. Project Management and Quality Management
International Organization for Standardization (ISO)
ISO standards provide guidance
Not used for certification or registration
ISO Standard for Quality in PM
ISO 10006: Quality management - Guidelines for quality management in projects
A subsidiary standard to ISO 9001:2015
ISO Standard for Project management
ISO 21500: Guidance on project management
ANSI / PMI PMBOK

8. Project Management and Quality Management
International Standards Organization (ISO)
ISO 10006:2017
Quality management in projects
Management responsibility for Quality
Resource management
Product/Service realization
Measurement, analysis and improvement
Quality management systems in projects
Project characteristics
Quality management principles
Quality management processes
Quality plan for projects

9. Project Management and Quality Management
International Standards Organization (ISO)
ISO 10006:2017 vs. PMBOK
Similar definitions of project
Quality plan more succinct in ISO
ISO emphasizes alignment with strategy
ISO – customer focus; PMBOK – stakeholder focus
ISO – mutual benefit supplier relationships
ISO – Emphasis on management involvement in the quality of the project
ISO – Seven process groups; PMBOK – Five process groups
ISO can be used to audit a project
PMBOK is cumbersome for that purpose

10. Project Management and Quality Management
International Standards Organization (ISO)
ISO 21500:2012 – a step toward global standardization of project management practices
PMBOK 6th Edition closely follows ISO 21500:2012
Minor differences in terminology
ISO standard is also complementary to other standards
PRojects IN Controlled Environments (PRINCE2)
IPMA Competence Baseline (ICB3)
(Zandhuis, Anton. ISO Guidance on project management - A Pocket Guide. Van Haren Publishing, VitalBook file)

11. Project Management and Quality Management
International Standards Organization (ISO)
ISO 21500:2012
Universal project management principles and processes
High-level concepts and processes for good practice of project management.
Encourage knowledge transfer between projects and organizations
Consistent PM terminology
Provides PMs flexibility to work on international projects

12. Project Management and Quality Management
Establish and follow processes
Tools and Techniques focus on project deliverables
Stakeholder focus
Identifying requirements
Quality Management
CONTROL processes
Tools focus on Continuous improvement
Customer focus
Assures products meet requirements

13. Project Management and Quality Management
Quality Assurance and Quality Control
Quality Assurance
Audit quality requirements and measurement results to assure requirements are met
Use tools identified in the plan
Evaluate the results
Quality Control
Define corrective action
Take corrective action
Revise PM plan

14. Total Quality Management
TQM applies to entire organization
Operational focus
Continuous Improvement
Employee Empowerment
Benchmarking
Just-in-time
Customer focus

15. Project Management and Quality Management
Time for Change
Total quality management principles should be part of project management principles
Quality management beyond the project boundaries
Closer alignment / synergies between PMI and ASQ
Consider alliances?

16. Project Management and Quality Management
ASQ

17. Project Management and Quality Management
ASQ

18. Project Management and Quality Management

19. Project Management and Quality Management

20. Project Management and Quality Management

21. Project Management and Quality Management
We Aren’t that different
ASQ serves the Quality Community
PMI serves the Project Community
Both are member-based organizations
Both provide training and certification
Both have great supporting resources
Both have annual conferences
BOTH SUFFERING SAME DILLEMA OF DECLINING
MEMBERSHIP AND LACK OF VOLUNTEERS

22. Project Management and Quality Management
Wrapping it Up
ISO 9001:2015 is one of the top quality certifications that an organization can attain
Project Quality Management is a part of this standard
Project Management needs a global emphasis
ISO 21500:2012 is a step in that direction

23. What will you do? Expand your vision of Quality
Explore the ISO documents
Read about Quality Management
Consider joining ASQ
Pursue ASQ certification
Practice Quality in everyday work

24. References
Gasiorowski-Denis, E. (2012). New ISO standard for project management. Retrieved from
International Organization for Standardization (ISO). ISO 10006: Quality management -- Guidelines for quality management in projects. Retrieved from
Masters, B. & Frazier, G.V. (2017). Project quality activities and goal setting in project performance assessment. Quality Management Journal, 14(3),
Project Management Institute (2017). Project management book of knowledge, 6th Ed. Newtown Square, PA: PMI
Stanleigh, M. (n.d). Combining the ISO and PMBOK to ensure successful projects. Retrieved from
Westcott, R.T. (2014). The certified manager of quality / organizational excellence handbook, 4th Ed. Milwaukee, WI: Quality Press
Zandhuis, Anton. ISO Guidance on project management - A Pocket Guide. The Netherlands: Van Haren Publishing.