1. Program Content Day 1 Day 2 1. Introduction to Six Sigma Morning Break
2. Process Thinking
3. The Cost of Quality
Lunch Break
4. An Overview of the DMAIC Process at Work
Process Improvement Simulation Case Study
Afternoon Break
The DMAIC: Define Stage
5. Project Charter
6. Team Formation
End of Day 1
Day 2
DMAIC: Define Stage
1.Defining the Customer and Customer Requirements
Morning Break
2. Defining the Process Lunch Break
DMAIC: Measure Phase
3.Understanding and Describing Data
Afternoon Break
4. Understanding Variation
End of Day Two
© Max Zornada (2005)

2. Program Content Day 3 DMAIC: Measure Phase (Continued)
1. Process Capability and Sigma
Morning Break
2. Statistical Process Control
3. Sampling concepts
End of Part 1
© Max Zornada (2005)