1. Presentation 3
Phil Madden EASPD
Delivery of services
Review
Appeal

2. Agreement about purpose and process
Delivery
Agreement about purpose and process
Micro / Macro
- why - what
- who - how
- where - when

3. Review Redesign - the individual plan - the overall service - Open
- At least annually
- the individual plan
- the overall service
- Open
- Participative
- Anonymous - satisfaction surveys
- Timely
Redesign

4. Appeal / challenge clear speedy complaints system use of advocates
recourse to law – law of process
making law (Cameron case)

5. Purchasing and contracting services
EU Procurement Directive 2004/18/EC *15
Equal treatment
Openness
Free movement of groups

6. Purchaser Provider
Purchaser
Provider
For and with person receiving service

7. Build in requirements for
User participation
Specific outcomes
Quality Indicators *16
Service review
External regulation
“Experts by Experience”
Published information

8. Choose who I live with
I choose where I live
I have my own home
I choose how I am supported
I choose who supports me
I get good support
I choose my friends and relationship
I choose how to be healthy and safe
I choose how I take part in my community
I have the same rights and responsibilities as other citizens
I get help to make changes in life