1. Workplace Readiness Skills and Professionalism in the Workplace
Marketing Co-Op

2. Ethics in the Workplace
Positive Work Ethic
A set of principles and values that govern our behavior
Knowing the difference between right and wrong
Using that knowledge to make decisions about how we behave
To follow all company policies and procedures completely
Someone who is ethical is…..
Honest
Dependable
Loyal
Efficient
Modest
Enthusiastic
Positive

3. Demonstrating Positive Work Ethic
Punctual arrival time
10-15 minutes early
Consistent attendance
Willingly taking direction from your boss
Show respect
Be friendly
Taking initiative
Doing things without being asked
How do you define positive work ethic?
How can a positive work ethic guide your behavior at work?
Why is a positive work ethic valued by teachers and employers?
Where did you acquire attitudes and beliefs regarding a work ethic?
Is it possible to change attitudes and behaviors? What resources are available to help you strengthen your work ethic?

4. Demonstrate Integrity
Integrity: the quality of being honest and having strong moral principles
Using sick and personal days only when necessary
Remembering your actions and behavior affect those around you
Exhibiting honesty and reliability

5. Unethical Behavior from “The Office”

6. Demonstrating Teamwork Skills
Contributing success to your team of coworkers
Being a team player!
Assisting others for the greater good of the company
Asking for help when needed
Being positive, friendly, and approachable
What team skills are helpful at school? In the workplace?
What are the various roles of team members?
What are the consequences of using the strengths of team members?
Of not using the strengths of team members?
What can you do to integrate a new person into your group or team?

7. Demonstrating Self-Representation Skills
Dressing appropriately
Professionally and following dress code
Maintaining personal hygiene
Using manners and language suitable to the workplace
Try and limit too much personal information that might not be professional
What is the relationship between self-image and self-representation skills?
Why are self-representation skills important in school? On the job?
How can you improve your self-representation skills?
What techniques can you employ to overcome shyness? To overcome nervousness?

8. Common Personal Attire Mistakes of Teens
Girls
Boys
Short skirts/shorts
Cleavage showing
Extreme heel height
Distracting Jewelry
Jeans (if not appropriate for job station)
Flip Flops
Heavy makeup
White socks
Baggy pants
Boxers
Wrinkled clothing
Messy hair
Tattoos
Facial Piercings
Poor Hygiene
Too much cologne
Oversized/too small clothing
Forbes article:

9. Read Professional Dress Article

10. Demonstrating Diversity Awareness
Working in a respectful and friendly manner with all customers and coworkers
Treating all with the same degree of respect
Respecting diversity in the workplace:
Age
Gender
Religion
Ethnic background

11. Demonstrating Conflict Resolution Skills
Negotiating diplomatic solutions to interpersonal conflicts
Personality conflicts
Cultural differences
Disagreements about how to handle work projects
Performance issues

12. Resolving Customer + Co-worker Conflicts
Methods
Listening
Giving feedback
Empathizing
Being ethical
Having a clear understanding of company polices
Exhibiting patience
What are potential customer conflicts? Co-worker conflicts?
What are the benefits of being able to resolve customer conflicts? Co-worker conflicts?
How does an employee learn how to resolve customer and co-worker conflicts?
Why should employees be empathetic to customers’ and co-workers’ situations?

13. Demonstrating Positive Workplace Relationships
What to Do
Maintain an open mind
Show a willingness to work and help others
Adapt to a variety of personalities
Exhibit flexibility and maturity
Avoid work gossip
How does it benefit an employee to develop positive working relationships with peers? With supervisors?
Why is it important to be flexible in the workplace?
What are the benefits of having a positive attitude at work?
What are the drawbacks of having a negative attitude at work?

14. Demonstrating Creativity and Resourcefulness
Contributing new ideas
Demonstrating initiative readily, independently, and responsibly
Dealing skillfully and promptly with new situations and obstacles
How do you demonstrate independence and initiative at school? At work?
How can independence and initiative impact your school goals? Career goals?
How would you suggest that a worker demonstrate independence and initiative without overstepping his or her authority?

15. Exit Ticket
Provide at least 2 reasons why being on time to work is important for you and your employer?
What does integrity mean in your own words? Do you display integrity at your work station?
Is diversity important or necessary in the workplace? Why or why not?
List three ways to deal with work conflict.
How can you be creative or resourceful in your training station?