1. Human Performance Decision Making Maturity Modeling Tool
Every system is perfectly designed to get the results it gets. – Deming

2. Tractable system - clockwork
Don’t we all love Lucy?
This is the assembly line for making chocolates.

3. Intractable system - teamwork
Dr. Michael Leggett and Macomber Map

4. Decisions, including HP ones, are hard to make in Complex Systems
Tractable System
Intractable system
Number of details
Simple descriptions; few details
Elaborate descriptions; many details
Comprehensibility
Principles of functioning are known
Principles of functioning are partly unknown
Stability
System doesn’t change while being described
System changes before description is completed
Relation to other systems
Independence
Interdependence
Controllability
High; easy to control
Low; difficult to control
Metaphor
Clockwork
Teamwork
From the work of Erik Hollnagel

5. You can take a bicycle apart and put it back together
You can take a bicycle apart and put it back together. You cannot do that with a frog. – Liz Keogh
Organizations spend too much time on their bicycles and not enough time on their frogs.
“Write more procedures” should sound familiar.

6. WECC Human Performance Work Group (HPWG) Projects
Event Analysis
(HPEAWG)
In the Control Room
(HPCRTF)
Maturity Model
(HPMMTF)
Knowledge Transfer
(HPKTTF)
HP Conference
Western Electricity Coordinating Council

7. Human Performance Maturity Model Task Force (HPMMTF)
The HPMMTF shall create a model that provides a robust framework for an organization to identify and implement its desired level of human performance and objectives. Committee Members:
Alcaraz, Sammy
IID ☐
Ayala, Mel
PG&E
David Bowman
Knowledge Vine
Bywaters, Deveny Liaison
WECC
Case, Bob
Black Hills
Corpus, Chief
PGE
Ey, Pam Lead Researcher
The Center for Innovative Decision Making
Gallegos, Aidan
PNM
Krause, Rodney
BPA
Legatt, Michael
Resilient Grid
Morris, Marie
Petrowski, Michael
Los Alamos National Lab
Onate, Pablo
El Paso Electric
David Sowers
Statwick, Jim Chair
Xcel Energy
Szczepanski, Norm
SMUD
Villa, Elizabeth
Welch, Bobbi
APS
Western Electricity Coordinating Council
Western Electricity Coordinating Council

8. What is a maturity model? Capabilities: Practices & Behaviors
In this application, a representation of reality that shows how maturity and sustaining HP works, from a business planning perspective.

9. Some research process and a little safety moment
So we did research using this process.
Some research process and a little safety moment

10. Human Performance Definition
Optimizing behaviors to achieve goals, by focusing on the intersection of the complex system with the organization’s people that are doing the work.
Research working definition

12. 1. How mature is our HP? 2. Where do we want to be? 3. Show me how.

13. How mature is our HP? Just getting started?
Some plans and stakeholders?
Repeatable structured HP practices?
Measured, aligned HP activities across business units, resulting in predictable outcomes?
Business driven, fully integrated, top down integrated approach?
These are the

15. It’s not linear What it took to get us here won’t get us there

16. Principles
Capable processes can’t survive unless the organization is mature enough to sustain them.
Improvement is best approached in deliberate stages, using organization change methods.
Each stage (maturity level) lays the required foundation on which future improvements can be built.
The levels are cumulative (so you can’t skip a level).
Striving to achieve the highest level may not be optimal.

17. Our level of maturity – define the current state
Organization or business unit (s)
Guideline, not meant to be perfect fit – not a checklist
Emerging practices vs. well established

18. Recommendation Guidelines
The current level of maturity may be okay if…
You may want to move to the next level if…
What does it take to move to the next level?

19. WECC HP Work Group | HPMM Task Force | Participants who were interviewed James Merlo| Research Assistants | Rocky Sease | Jeffrey Sill

20. McColl School of Business
Deveny Bywaters
WECC
Pamela Emerson Ey, Ph.D.
McColl School of Business
WECC HP Conference
2018