1. Body Language Understand others and adapt your own!
Your Name

2. Objectives
At the end of this training session you will be able to:
Explain the important elements to consider when interpreting Body Language
Identify the messages being portrayed by yours and other’s Body Language
Apply your understanding of Body Language to improve your communication style

3. Body Language Problems
Their Signal Interpretation
Our Signal Interpretation
Awareness & Imbalance
Attitude

4. Five C’s
Context
Clusters
Congruence
Consistency
Culture

5. Gestures Arm Barriers Palm Gestures Handshakes Hand & Thumb
Hand to Face
Eye Signals

6. Arm Barriers

7. Arm Barriers
The crossed arm gesture is demonstrated by the arms being neatly folded across the chest to protect the heart, lungs and other vital organs.

8. Arm Barriers
The Self-Reassurance crossed arm gesture is demonstrated by crossing arms and holding on to biceps or elbows.

9. Arm Barriers
The Self Hand Hold gesture is demonstrated by a crossed hand gesture with one hand inside or across the other ‘protecting’ the genitals.

10. Arm Barriers
The One Arm Cross is demonstrated by one arm coming across the body and touching or holding the other arm.

11. Arm Barriers
The Thumbs-Up Arm Cross is demonstrated by taking the crossed arm stance and then turning the thumbs vertically up.

12. Subtle Arm Crosses

13. Palm Gestures
Open or Submissive
Dominant
Aggressive

14. Handshakes Equality Dominance Submission Both hands vertical
Hand palm down
Hand palm up
Equality
Dominance
Submission

15. Different Handshakes Hand Hug Bone Crusher Pull In Push Away Dead Fish
Fingertips

16. Hand & Thumb Gestures Steeple Hands Clenched Hands Grip Hand at Back
Rubbing Hands
Thumbs Up / Out

17. Hand to Face Gestures
…or How to Spot a Liar!

18. Hand to Face Quiz 1 2 3 4 5 6 Lying Mouth Cover Lying Nose Touch Lying
Eye Rub 4 5 6
Lying
Ear Rub
Lying
Neck Scratch
Lying
Collar Pull

19. Chin & Cheek Gestures
Chin rests on open hand, which is taking the full weight of the head.
Closed hand resting on cheek with index finger pointing upwards. 1 2
Index finger points up the cheek, whilst the thumb supports chin.
Hand strokes the chin, person leans forward with open body gesture. 3 4
Hand strokes the chin; person sits back with arms and legs crossed. 5

20. Negative or Unhappy – Pupils Contract
Pupil Dilation
Negative or Unhappy – Pupils Contract
Excited or Happy –
Pupils Dilate

21. They find you interesting or appealing (the pupils will be dilated)
The Gaze
To build good rapport with someone, your gaze should meet theirs 60-70% of time
If they meet your gaze for more than two thirds of the time it can mean one of two things
They find you interesting or appealing (the pupils will be dilated)
They are hostile to you and may be issuing a challenge (the pupils will be contracted)
If a person is being dishonest or keeping information from you they will meet your eyes less than one third of the time

22. Directed Gaze
Business Gaze
Social Gaze
Intimate Gaze

23. Auditory (internal dialogue)
Eye Accessing Cues
A person’s eye movement, shown as you face them
Visually Constructed
Visually Remembered
Auditory Constructed
Auditory Remembered
Auditory (internal dialogue)
Kinaesthetic

24. Bringing it All Together

25. Objectives
At the end of this training session you will be able to:
Explain the important elements to consider when interpreting Body Language
Identify the messages being portrayed by yours and other’s Body Language
Apply your understanding of Body Language to improve your communication style