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$ Value Selling BUILDING BLOCKS FOR SALES EFFECTIVENESS & EFFICIENCY
Understanding Value from the Customers’ Perspective The Buying Process Needs Analysis Sales Call Execution Effective Sales Calls Sales Best Practices $ Developing the Value Proposition (Delivering the Value) Features & Benefits Points of Difference Monetizing Benefits $ Improving Sales Efficiency Time & Territory Management Strategic Account Management Opportunity Funnel Pre-Call Planning
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VS Sales Competencies Time Management Urgent Urgent Not Important
Avoiding Time Wasters 13 General Tips to Manage Time Specific Tips for Colfax Associates Urgent Urgent Not Important Urgent Important Not Urgent Not Important Not Urgent Important Important
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Maximizing Selling Time
Understanding your sales territory Determining where to focus time Budgeting sales calls
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Don’t chase every order!
VS Sales Competencies Targeting Accounts Call on the right type of companies. Don’t chase every order! -4 -3 -2 -1 1 2 3 4 Price Shopper VA Buyer VA Unlikely VA Probable
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7 Time Management Essentials
1. Start with your Goals. What is the activity ratio from Target Account to Appointment to Presentation to Proposal to Close? Work the math and ensure success. You’ll discover how many of each you need to succeed. 2. Do important things first. Not the easy things. The most important things. You’ll sell more and sleep better. 3. Focus. Multi-tasking is not efficient. You can’t avoid all distractions, but set aside periods of time where all you do are critical tasks for success. 4. Avoid re-work. Your role involves some repetitive tasks. Don’t reinvent the wheel. Set up systems for the routine. Use internal systems consistently. 5. Deliver on your promises. This is bigger than time management. But you’ll find if you always deliver on your promises you can train everyone around you to deliver on theirs – a huge time saver. 6. Stick to your system. You don’t have to have a good memory to avoid dropping the ball. Anyone can use good systems to stay on top of things. 7. Set time boundaries. When someone wants your time and it’s not your highest priority, ask if you can talk later at a specific time. This can be done with respect for the other person’s time.
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VS Sales Competencies Territory Management
Understanding the sales territory Determining where to focus time Budgeting sales calls Projecting improvements
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They need to be higher quality shots!
How Can We Relate Our Sales Call to Shots on Goal? We want more shots on goal (customer calls)! Lionel Messi Salary: €11.8 million (2012) 43 goals 151 shots 29 appearances €7+ million in salary = 0.9 goals per week Our goal is to get an additional 0.9 goals per week … how? Emphasize the law of percentages. The more quantity AND quality of attempts at something leads to improved success. Lisandro López Salary: €4.1 million (2012) 9 goals 64 shots 23 appearances They need to be higher quality shots!
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How Much Time Do You Spend Selling?
Using the “Time & Territory Management Form”… Write the number of days you think you sell at the top of the sheet Complete the top half of the form to determine the amount of days you actually sell Give each participant a copy of the “Time and Territory Management” form to complete this activity. Allow 5 minutes to complete the top portion of the form. Inform participants if they are not in a primary selling job, to complete this form for what they think a typical sales person is doing. Ask for 3 to 4 volunteers to talk about their results. Ask: “Were there any surprises for you after having done this activity?” The key take-away should be that they are not spending as much time selling as much as they think. Emphasize this is the first step in improving a sales associate’s efficiency – the allocation of their time amongst the targets they have to close.
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Time & Territory Management Form
Define what constitutes a sales call This is a fact-based method to plan salesforce productivity The funnel sorter information has fed the bottom portion of efficiency worksheet Refer to your results Brainstorm ways to get more selling days State to the class if they are making calls at one large customer and the people you are meeting with are decision makers then these count as sales calls. Give the class 15 minutes to review the results and brainstorm ways to get more selling days within their teams. Have them capture these on flip charts to discuss with the rest of the group. After the groups are finished provide 5 minutes for discussion.
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Time and Territory Management Calculator
The time and territory management calculator enables you to get a true picture of how you spend your time and to determine how to increase your productive selling time Estimate the total number of days you spend on sales call of all kinds Enter the total number of sales calls you have been on in the last 2 weeks and annualize. Don’t guess – go back to your calendar and count them up. These do not include putting out fires or other unplanned service activities. These include only sales calls that drive business. Complete the rest of the form to calculate the: Identify actions to close these gaps Total number of sales calls you need to be successful Total number of selling days you need to be successful The current GAP between the number of selling days you have and need The current GAP between the number of sales calls you need to make and the number you are currently making
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VS Sales Competencies FOCUS OF RELATIONSHIPS: STRONG COLLABORATIVE RELATIONSHIPS Effective Relationships Understanding why relationships have fundamentally changed Traditional Selling (time) Value Selling (time) TIME SPENT IN THE SALES STAGES Developing an understanding of the customer’s needs Presenting the solution Closing the sale Most time is spent understanding needs & developing solutions
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VS Sales Competencies Effective Relationships Trusted Advisor
Understanding why relationships have fundamentally changed Relationship goal: The Trusted Advisor Expert for Hire Trusted Advisor Differentiated Solution Provided Vendor Preferred Supplier Undifferentiated Transactional Collaborative Interaction
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Time & Territory Management
TAKEAWAYS FROM TIME AND TERRITORY MANAGEMENT Use this tool to see what minor improvements in selling time and quotation win-rates can do for you Small changes make a big difference Measure so we can improve May need help from management to free up time Most of improvement comes from sales discipline Need to think about where we use all sales calls We get what we inspect (not what we expect)
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$ Value Selling BUILDING BLOCKS FOR SALES EFFECTIVENESS & EFFICIENCY
Understanding Value from the Customers’ Perspective The Buying Process Needs Analysis Sales Call Execution Effective Sales Calls Sales Best Practices $ Developing the Value Proposition Features & Benefits Points of Difference Monetizing Benefits $ Improving Sales Efficiency Time & Territory Management Strategic Account Management Opportunity Funnel Pre-Call Planning
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Opportunity Funnel The VS Process “Opportunity Funnel” toll can be used as-is or amended to your needs. Purpose: Opportunity Tracking Assessment & Prioritization Planning & Forecasting Pre-established Countermeasures Time Allocation
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ORDERS RECEIVED THIS MONTH
Opportunity Funnel Sales Funnel – Weighted Values Green Pink Trend is up over prior month Trend is down over prior month % of Funnel $ % of Funnel # 100% 20,566,320 149 Total Funnel Weighted Value Count of Opportunities SALES STAGE AVG PROBABILITY $ # 40.5% 41.6% 8,335,876 62 Identifying 45% $ # 5.3% 8.1% 1,088,299 12 Confirming 35% $ # 8.2% 6.0% 1,684,404 9 Value Prop 74% Identifying - The prospect is in one of our defined markets and is likely to purchase Colfax products Confirming - The prospect has been contacted and is ready, willing and able to specify and buy Colfax products / systems in the near future Value Prop - Needs Analysis and Monetizing are complete, and the customer agrees with our calculations Proposal - The customer has received a written document explaining the Colfax benefits and Monetized value, along with a quotation Presenting - Face-to-face meeting with Decision Makers to discuss and gain approval of key elements of the Proposal. Closing - The order is won, lost or abandoned. (Good idea to define these in SFDC, along with "why") $ # 32.5% 28.2% 6,674,660 42 Proposal 64% $ # 7.0% 10.1% 1,445,000 15 Presenting 77% Closing $ # 40.5% 41.6% 8,335,876 62 73% 8,335,876 62 $ # ORDERS RECEIVED THIS MONTH
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Opportunity Funnel What is the Value to: the Sales Team?
the Sales Managers? Colfax Executives? Colfax Shareholders?
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Opportunity Funnel The VS Process “Opportunity Funnel” tool can be used as-is or amended to your needs Review Process: 1. How often do you review? 2. How do you review? 3. What do you cover? 4. Who attends? 5. What about closing the loop? 6. Metrics/Dashboard
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Opportunity Funnel Review Process How often do you review?
Once per month minimum More frequently, if required
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Opportunity Funnel Review Process - Example
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Opportunity Funnel Review Process How do you review? Conference call
One-on-one Group
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Opportunity Funnel Review Process What do you cover?
Help required to close How much is in the funnel? Gap analysis Value process working?
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Opportunity Funnel Review Process Who attends? Sales team (obviously)
Product managers Service Anyone whose help is required
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Opportunity Funnel Review Process What about closing the loop?
Keep notes (Sales Associate) Invite people who have committed to help Start the review with notes from last review
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Opportunity Funnel Review Process Metrics/Dashboard
Tied to Policy Deployment Leading indicators Performance Process
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Opportunity Funnel Product Customer Sales Funnel $
New Product/New Customer 3 126 New Product/Existing Customer 1 95 Existing Product/New Customer Existing Product/Existing Customer 2471 Existing Customer New Customer New Product Existing Product 2 4 126 95 2471 95
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Opportunity Funnel YTD Won Lost 52 68 Total 62 58 Financial Value 20 5
Outsold 18 15 Product Gap 25 Lead Time/TTM 7 2 10 6 9 8
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Opportunity Funnel Value in Thousands (‘000) Jan Feb Mar 1 500 400 600
2 2000 2200 2400 3 300 250 200 4 5 750 550 6 1000 900 850 7 450
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Pre-Call Plan Breakout
Pre-Call Plan/Sales Visit Create a Pre-Call Plan for your sales opportunity and prepare for a sales call to someone playing the role of your customer This role play will occur in front of the participants in this workshop and may be recorded on a DVD for your review later Your Sales Call Objective State targeted benefit (saving amount, savings category, and a request to verify assumptions) Fill data gaps Confirm assumptions Share monetized benefits Time per Sales Call 10 minute or less sales call and a 5 minute critique Role Play Objective Practice Value Selling Process for your sales opportunity Receive / provide constructive feedback Learn by observing others
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