1. Benchmarking of The Eurostat website / Monitoring indicators of NSI websites
C Laevaert B Le Goff
DWG May Luxembourg

2. Introduction
Second benchmarking exercise performed by an External company
Measures the overall quality of the website against current best practices
A number of usability and functionality criteria with 900 questions
In addition, analysis of the content quality of the web site and recommendations

3. The results :Major step forward
Usability
structured paging and information
usability of the web pages
accessibility of the site for people with disabilities
Functionality
interaction,
aggregation,
attractive presentation of data

4. Eurostat / CBS CBS website better in usability
User centered design, good focus
Clear and consistent navigation
Good sense of location
Eurostat offers more functionality
Advice
Personalisation

5. Areas of improvement
continue the simplification of the home page. Visitors don't want to spend time to understand the structure of a website. It should be clear at the first glance.
create a style guide and control all web pages for compliance to the style guide
improve the search function
redesign the user support section of the website including a searchable knowledge database
redesign registration and sign-in pages
implement continuous feedback from visitors; regular user surveys will be scheduled and a systematic quality assessment of the user support will be set up.

6. Areas of improvement
check consistent behaviour of opening new web pages
add graphics, use shapes and colours to display data in a more attractive way
review the display of the data navigation tree and add extra functionality
a number of cosmetic changes; e.g. make Estat logo clickable to the homepage
review content of web pages and adapt them to "web style" by moving the essential information to the first part of the text
whenever possible keep the language level of the Frequently Asked Questions (FAQ) to basic or medium complexity

7. Monitoring indicators NSI sites
19 countries supplied figures for Q4 – 2005
Most visited sites
France – 3.8 million Eurostat – 2.6 million UK – 2.3 million
Some figures…

8. Monitoring indicators NSI sites

9. Monitoring indicators NSI sites

10. Monitoring indicators NSI sites

11. Monitoring indicators NSI sites

12. Thank you very much for your attention