1. Emergency Ambulance Service National Report: October - December 2015
Performance against response time targets
Volumes of emergency ambulance responses
Measures and targets
Calls answered
quickly
95% of 111 calls answered within 15 seconds
Oct: 92%
Nov: 91%
Dec: 92%
Abandoned call rates
Percent of calls abandoned
Oct: 0.7%
Nov: 0.5%
Dec: 0.8%
Measures
Volume
Calls
111 calls
118,447
Incidents
Calls referred to alternative pathway
2,966
Incidents attended
105,393
- Transports
78,246
- Non-transports*
27,147
St John: response time performance
* These are incidents where the patient was assessed and/or treated but not transported
Total incidents attended for the quarter by type
Wellington Free Ambulance: response time performance