1. Task 12: Why is there a need to invest in human resources?

2. Task 12: Why is there a need to invest in human resources? (1)
Who did the speaker go to see in Shanghai?
What are the three issues that the speaker wants to discuss?
Why do more and more foreign companies employ Chinese nationals in key positions?
What advantages does training offer?
What is the key to success, according to the speaker?

3. Task 12: Why is there a need to invest in human resources? (2)
1. Who did the speaker go to see in Shanghai? (Mr. Smith, the managing director of a major international corporation)
2. What are the three issues that the speaker wants to discuss? (Employing local employees in senior management positions; the importance of providing ongoing training to employees; the need for communication)
3. Why do more and more foreign companies employ Chinese nationals in key positions? (More familiar with the local market conditions; save costs)

4. Task 12: Why is there a need to invest in human resources? (3)
4. What advantages does training offer? (improves the skills and efficiency of our workers; helps to motivate the work-force; helps the company develop: a company cannot grow unless it can attract new customers or clients --- and keep old ones happy.)
5. What is the key to success, according to the speaker? (communication)