1. Making Connections: Visitor & Member Follow-Up
Yvonne Gentile and Melanie Hill
Online Resources: li.cor.org/workshops

2. Effective Visitor Follow-up
Prompt
Personal
Pleasant
Source: Bill Easum (2007) – How to Grow a Church of less than 500

3. Make Connecting Easy Avoid Church lingo Create easy entry points
Light touch follow-up

4. Track What Matters

5. Track What Matters

6. Progressive Discipleship

7. “After attending our first service at COR, we received a lovely mug left at our doorstep. Thank you. It was such a nice welcome to the community, and  I love sipping my morning tea from it.”

8. Visitor Follow-Up Flow
Welcome packet
Get “Mugged”
Letter from Adam
1st Visit
3rd Visit
(in 12 wk period)
Phone call / with invitation to attend Discover Resurrection
Coffee with the Pastors (CWP)
invitation to CWP
5th Visit

9. Coffee with the Pastors
Personal Welcome / Adam’s faith story
Purpose & Vision
Membership Expectations
Congregational Care
First Steps for Connection

10. Membership Expectations

11. Making Membership Expectations Accessible

12. 1-year membership anniversary
Member Follow-Up
1-year membership anniversary
12 wks lapsed
(summer)
Post-Coffee
with the Pastors
4 wks absent
1 year
inactive
Handwritten note
with online form requesting membership status
Monthly from
Guest Connections for one year
Phone call from
Re-Connection Team
Over 90 day period
Online Survey from Guest Connections
Letter from Pastorate Pastor
Phone call from Congregational Care Team
Follow-up from Ministries as requested
Letter or Postcard inviting back to Fall kickoff sermon series & ministries
Once engaged: Targeted s to invite members to participate in upcoming events or classes

13. Be Intentional Develop a Plan and Process that Works for You
Implement that Plan
Prompt
Personal
Pleasant
Evaluate and Adjust

14. Making Connections: Visitor & Member Follow-Up
Please complete your evaluations and leave them on your chair
Online resources: li.cor.org/workshops