1. Principles of Management
Introduction to controlling

2. The Control Process Measure actual performance
Compare performance to standard
Take managerial action
Correct performance
Revise standard

3. Control Concepts Feedforward controls
Concurrent (= same time) controls
Feedback controls

4. Organizational Performance Tools
Financial controls
Balanced scorecard
Innovation and learning
Internal processes
Customer
Financial
Information controls
Benchmarking

5. Contemporary Issues in Control
Cross-cultural differences
Workplace privacy
Customer interactions
Corporate governance
Board of directors
Internal controls