1. END USER COMPUTING
Critical Issues

2. Key Issues in IS Management Neiderman, Brancheau, Wetherbe, MISQ, 1991(Gray, et. al.)
Developing an information architecture
Making effective use of data
Improving IS strategic planning
Recruiting, and developing human resources
Facilitating organizational learning and use of IS
Building a responsive IT infrastructure
Aligning IS with the enterprise
Using IS for competitive advantage
Improving the quality of software development
Developing telecommunications systems

3. Types of Information Systems Sprague & Watson, DSS for Management, Prentice Hall, 1996
Type I (Procedure)
High volume
Low transaction cost
Well structured
Measurable
Process & efficiency
Data
Clerical
Type II (Goal)
Low volume
High trans. value
Poorly structured
Hard to measure
Goal & effectiveness
Concepts
Mgrs, professionals

4. IS Development Approaches
Systems Development Life Cycle
Information Center (DSS)
Object and Component

5. Type I Large Systems Intercommunications among applications
Formal methodologies
CASE technologies
Purchased products
Outsourcing

6. Type I SDLC Type I systems Large and Costly Cost justified
Formal stages of evaluation
Stages carefully reviewed and formally approved
Data, Process, Communications

7. Type II Information Center (DSS)
Type II systems
Relatively small and inexpensive
Value justified
Prototyping and evolutionary design
Data, Dialog, Model

8. End User Computing (EUC)
End User Computing refers to systems in which the user does some of the programming. Arises from:
Capacity of Computers
Cost of Hardware
Friendly Software
Data Communications

9. EUC Issues Data extraction (warehouses) and availability
System design and development
Management and control
New technologies:
EIS, GDSS and Artificial Intelligence, Expert Systems and Groupware

10. Prototyping & Iterative Design
Data
Trial Solution
User Experimentation
Revised Solution

11. Object Oriented (Event Driven)
User owned
Small and experimental
Dialog driven, reusable code
Combines data and process

12. Object Issues Reliability of tools and software Design methodologies
Standards and portability
Extent of value

13. Type I Design
Systems Development Life Cycle: Formal development of systems in progressively detailed stages
Initial investigation
Feasibility
General design
Detailed design
Implementation
Maintenance

14. Type I Design:

15. Type II Design
DATA
MODEL
DIALOG
USER

16. Development Roles User Intermediary (Chauffeur) Builder
Technical Support
Toolsmith

17. Design Philosophy
Functional
Entity
Dialogue
Event

18. Distributed Management
Business within a business
IS internal partnerships
Virtual organizations
Outsourcing and consultants
Personnel management

19. Ownership
Data
Process
User Owned
IS Owned

20. Information Access: IT User Partnership