1. Implementing a Business Solutions Approach to Employment Services
Presented by
Rob Hoffman
Employment Analytics
18th Annual Employment Supports Symposium

2. “The Planets are Aligning”
Policies
Business Outreach
503 OFCCP
Service Definitions
Economy
Funding
Service Models
Systems
Business-focused Approach
Policies
Businesses-
Outreach
503
OFCCP
Service Definitions
Economy
Systems
Funding
Business-focused Approach
Service Models

3. Moving to a Business Solutions Approach
Metrics
Services
Candidate Pool
Targeted Approach
Solutions
Metrics
Services
Candidate Pool
Targeted Approach
Solutions
Cycle back to Metrics and repeat

4. # and Type of Industries
Metrics
Metrics = Performance Outcomes, Placement #’s, # and Type of Industries, Job Types (# of each), Retention Rates
Quantifiable measure that is used to track and assess the status of a specific business process
Employed to address key audiences
Used for measuring performance, continuous improvement and marketing
Example for marketing/business engagement:
Placement #’s
# and Type of Industries
Job Types
(# of each)
Retention Rates
Performance
Outcomes

5. Identify what services we can offer business Examples:
Candidates
Information/education
Consultation and support
Solutions to identified needs/Pain Points

6. Candidate Pool (Talent Pool)
How many
Job types/industries
Full/part time
Other considerations:
Experience/education
Expand to broaden pool
Pie Chart showing Retail, Hospitality, Clerical, Maintenance, Healthcare

7. Targeted Approach Use data/metrics to drive efforts
Other key information
Labor market
High demand positions (current/future)
Economic development
Federal contractors
Other?

8. Solutions Individual businesses Broader
Needs Discovery-Informational Interviews/Exploratory Meetings
Broader
Are there possible solutions/opportunities based on labor market, high demand positions, fed contractors, etc.

9. Examples of Business Solutions Approach
For an individual
Approached by doing exploratory interview
Developed rapport
Inquired about challenges
Waited for opportunity to talk about candidate
Hired person in less than a week

10. Examples of Business Solutions Approach
Using Customized Employment
Career Plan/Discovery-Mail Delivery
Challenge: Where are there opportunities in a small rural town?
First approach didn’t work
Developed strategy for second visit
Targeted inefficiencies
Developed proposal-including cost/benefit analysis
Asked us to present to County Commissioners
Approved position-expanded it

11. Examples of Business Solutions Approach
Meeting a Business Need
Met with head of HR and Ops Managers
Industrial Engineers identified:
Inefficiencies in workflow/processes
HR/Ops identified issues:
Overtime exceeding targets
10-20 openings at any given time
Production quotas
Question: Can we develop something that helps address these and enhances our D&I objectives (Diversity & Inclusion)

12. Examples of Business Solutions Approach
Results/Impact
Staples reports:
Increased productivity
Reduced overtime
Lowered recruiting/onboarding costs
78% less for candidates coming through training program
Justified to Corporate
Nationwide replication
Asked to support them with rolling out in 12 more sites
Solution
Assisted Staples with developing a training program
10 week paid training-can be hired at anytime during program
Staples pays each person min. wage + $ for provider for onsite trainer/overhead
99% Conversion Rate

13. Other Business Solution Models/Strategies
Solutions
Other Business Solution Models/Strategies
Candidate Pipelines
Training/Work Experience- Staples, Project Search (hybrids)
Talent Acquisition/Filling openings
Single points of contact
Within your organization
Collaboration with other organizations
GKCBLN Initiative
Partnering with NEXUS & VR
20+ Employment Providers
Single points of contact
Share leads/Businesses post openings
900 jobs in 3 years

14. Questions & Discussion
Contact Information
Rob Hoffman
Employment Analytics