1. LETTER WRITING

2. When writing letters decide if they are going to be
formal or
informal

3. To people you don’t know INFORMAL
To an organisation such as a bank or the council
Possibly letters of complaint or letters asking for information
INFORMAL
To people you know such as friends or relatives

4. Writing a formal letter
One side of the paper only
Plan before you write
Keep it simple

5. 45 Orange Close
West Burnham
West Yorkshire
23rd March 2000
The Manager
Barclay Building Society
Long Street
West Hartlepool
Dear Sir
Thank you for your letter dated 15th March.
I am afraid I cannot agree with your letter. I have studied my bank statement and still cannot find the charges you say are outstanding.
This is the third letter I have sent and if no action is taken within the next five days I will contact my solicitor.
I hope this matter can be settled as soon as possible.
Yours faithfully
Ann Angry

6. NOTE 45 Orange Close West Burnham West Yorkshire 23rd March 2000
The Manager
Barclay Building Society
Long Street
West Hartlepool
Dear Sir
Thank you for your letter dated 15th March.
I am afraid I cannot agree with your letter. I have studied my bank statement and still cannot find the charges you say are outstanding.
This is the third letter I have sent and if no action is taken within the next five days I will contact my solicitor.
I hope this matter can be settled as soon as possible.
Yours faithfully
(Ann Angry)
ADDRESSES
AND DATE
Space for signature but write or type your name clearly underneath

7. When writing formal letters
Always
No commas outside the main body of the letter
Use short sentences and simple words
Use proper paragraphs
Never
Use slang
Use jargon