1. Course Title: BCM Crediting and Transfer of Feature Entitlements –
Course Title: BCM Crediting and Transfer of Feature Entitlements – for BCM 50 and BCM Course ID: KR202 Issue:

2. "This session falls under the confidentiality agreement and therefore is subject to non-disclosure"
Also note - any specific details shown in the training such as company names or pricing, are examples for training purposes only, and do not represent accurate data.
The screen captures shown in the training may vary slightly from the screens in the current version of the tool.

3. Course Aims & Objectives
Understand the benefits of using BCM Feature Entitlement pools
Understand how to register a BCM Customer Feature Entitlement Pool
Understand the Commercial Requirements and exclusions
Understand how to search pools, and add and remove licenses from an inventory pool

4. Course Chapters Part 1: Introduction
Description
Registration of a BCM Feature Entitlement Pool
Commercial Rules
Process Overview
Part 1: Introduction
Part 2: Search Feature Entitlement Pool & Show Pool Inventory
Part 3: Remove Features from a System & Upload Credit Proof File
Part 4: Add Features to a System

5. BCM Crediting & Transfer of Feature Entitlements – Description
This feature allows customers to move software feature entitlements from one BCM system to another BCM system within a group of BCM’s owned by a given end customer.
For end customers, this provides flexibility in the deployment of BCM software features and allows customers to manage their investment in BCM software to best meet their changing needs.
The transfer of feature entitlements is not done directly from one system to another – instead it is done through the use of a feature entitlement inventory pool, registered to the ownership of the end- customer, and used as an intermediate repository for the feature entitlements that were credited (or removed) from any given system owned by that customer.

6. BCM Customer Feature Entitlement Pool –
Registration
End customers request the creation of a “BCM Customer Feature Entitlement Inventory Pool” by working with their Partner
This service is sold by Avaya through Partners
The Partner completes the "BCM Customer Feature Entitlement Pool Registration” form by working with their end customer and submits the signed form to Avaya
Partner identifies who they want to be KRS Admins in order to manage the Feature Entitlement Transfers
The Customer purchases an “Entitlement Pool" service for 2 or 10 systems at a time
All systems in a pool must be a minimum of 5.0, and may be on different releases
Separate pools are required for BCM50 & BCM450
A minimum of 3 working days should be allocated to set up a Pool

7. “BCM KRS Customer Pool Registration Form”
BCM Customer Feature Entitlement Pool Registration Form
The registration form is available from the KRS (BCM product menus) under “Documentation, Forms & User Guides”
“BCM KRS Customer Pool Registration Form”

8. BCM Customer Feature Entitlement Pool Registration Form - continued

9. BCM Customer Feature Entitlement Pool Registration Form - continued
Only KRS Admins can perform Feature Entitlement Credit and Transfers
KRS Admin setup is part of the pool registration process
2 forms … BCM 50 & 450

10. Note: BCM 200/400 must be upgraded/migrated to BCM450 to be eligible
BCM Crediting & Transfer of Feature Entitlements – Commercial Rules
BCM50 and BCM450 cross platform crediting and transfer is not allowed. SRG50 systems are not allowed. Acceptable transfers:
From BCM50 (min Rls 5.0) to BCM50 (min Rls 5.0)
From BCM450 (min Rls 5.0) to BCM450 (min Rls 5.0)
Entitlement Transfer Pool Registration Order Codes (2 and 10 system increments):
NTDW06AA 10 BCM50 systems
NTDW06AB 2 BCM50 systems
NTDW06DA 10 BCM450 systems
NTDW06DB 2 BCM450 systems
Additional systems can be added later using the order codes above
No charge for deregistering systems
Note: BCM 200/400 must be upgraded/migrated to BCM450 to be eligible

11. BCM Crediting & Transfer of Feature Entitlements – Product Exclusions
The following features are excluded for transfer:
Upgrade feature entitlements
RAID feature entitlements
Key Code Migration feature entitlements
BCM to BCM 450
BCM 50 to BCM 450
SRG-specific feature entitlements
IVR feature entitlements

12. BCM Crediting & Transfer of Feature Entitlements – Other Conditions
BCM Inventory Pools
All systems registered to a BCM Inventory Pool must be owned by the same end- customer
A BCM system can only be registered in a single pool
There is no limit to the number of BCM systems in a pool
A customer is allowed to have multiple pools
A pool cannot span multiple regions (Americas, Europe or Asia)
A customer can authorize any channel partner to manage their feature entitlement transfers
The selected channel partner will automatically become the partner of record for the feature entitlement transfers
Where 2 channel partners maintain a customer’s systems …
The customer and channel partners must elect one partner to manage their feature entitlement transfers
The chosen partner will be the single point of contact held accountable to Avaya, but may subcontract installation to any other partner

13. BCM Crediting & Transfer of Feature Entitlements – Process Overview
License pooling is managed by Partner Admins on KRS
Remove licenses on any system in the registered pool by generating a new keycode on the KRS
KRS will show the removed licenses in the pool inventory as pending (‘escrow’) until the credit proof is uploaded
Install the ‘reduced license’ keycode on the BCM system
Download the ‘credit proof’ file from the BCM to the user PC
The Credit Proof file is generated during the keycode install/reboot
Upload the ‘credit proof’ file to the KRS
‘Removed’ licenses will become available in the license pool for re- distribution
Add licenses to a system:
Select a system and licenses from the inventory pool
Generate a new keycode

14. Course Chapters Part 1: Introduction
Part 2: Search Feature Entitlement Pool & Show Pool Inventory
Part 3: Remove Features from a System & Upload Credit Proof File
Part 4: Add Features to a System

15. eBusiness Tools Landing Page – to access all the tools !
(Americas, Asia)
(Europe, Middle East, Africa)
Alternate direct KRS access: (Global)

16. Choose KRS Product Family
Select “Product Family”=
BCM 50 or
BCM 450
KRS will automatically access the product family selected
After a product family has been selected, to change product families, click <Keycode Retrieval> to return to this product Family selection page 1.

17. BCM Crediting & Transfer of Feature Entitlements – KRS Functionality
All KRS users see the “Manage Customer Feature Entitlements Pool” option in the KRS BCM left menu
All users (i.e. installers) have the ability to “Upload Credit Proof File”
Only KRS Admin users listed on the Pool Registration form will have access to the “Search Feature Entitlement Pool” function to add and remove features on BCM systems within an Inventory Pool

18. Search Feature Entitlement Pool –
For Admins only
Select <Manage Customer Feature Entitlements Pool”
“Search Feature Entitlement Pool” is the default page for KRS Admins, when the “Manage Customer Feature Entitlements Pool” option is selected.
Search for a Pool using any of the listed search criteria
Entitlement Pool Id
System Id
Customer Group
End Customer Name
Select <Search> 1. 1. 2. 3.

19. Search Feature Entitlement Pool –
Search Results 1.
KRS displays the pool registration details
To view the current features (licenses) within a pool’s inventory, select <Show Pool Inventory>
KRS displays the System Id’s within the pool

20. Show Pool Inventory
Select <Show Pool Inventory> to display the available features within the customer inventory pool 1.
Select <Close> to return to the previous page
KRS shows “removed licenses” in the pool inventory as pending (‘escrow’) until the credit proof is uploaded

21. Course Chapters Part 1: Introduction
Part 2: Search Feature Entitlement Pool & Show Pool Inventory
Part 3: Remove Features from a System & Upload Credit Proof File
Part 4: Add Features to a System

22. Remove Features from a System1.
Select a System Id
Select <Remove Features> 1. 2.

23. Remove Features from a System1.
KRS displays all the current features that are enabled on the system keycode
Enter the quantities for the features that you with to remove
Select <Continue>
Feature quantities that are ‘grayed out’ are not available for transfer to the inventory pool 1. 2.

24. Remove Features from a System1.
KRS displays a summary of the ‘New’ Configured Features – highlighting changes
Select <Generate Keycode> to complete the feature removal
The completed keycode will be displayed automatically on the “Retrieve Keycode” page where it can be viewed and downloaded 1. 2.

25. Remove Features from a System –
After Removal …
The Credit Proof is required to show that the downgraded keycode has been installed on the system.
Until the Credit Proof is uploaded, KRS will gray out the radio select button for the system and display ‘NO’ in the Credit Proof Uploaded column
will now show seats in Escrow
Escrow inventory will not be ‘Available’ for use until the Credit Proof has been uploaded

26. Download the Credit Proof File from BCM
After installing the new (reduced capacity) keycode, the installer will need to obtain a Credit Proof file (.xml) from the BCM system in order to credit the inventory pool with the removed features
The Credit Proof file is generated after the keycode installation when the BCM system is rebooted
Any KRS user can upload a credit proof file to the KRS
Use <Download Credit Proof File> from the BCM Element Manager Administration to retrieve the Credit Proof File 1.

27. Sample Credit Proof File (.xml)
The Credit Proof file contains encrypted information on the system and features that the KRS will verify with the inventory pool
Do not edit the file or KRS will reject the Credit Proof
System ID
Feature Code Quantity
Encrypted Signature

28. Upload the Credit Proof File to KRS
Once the Credit Proof File is downloaded from the BCM system, it must be uploaded to the KRS to credit the Inventory Pool
Select <Upload Credit Proof File> from within the “Manage Customer Feature Entitlements” menu in KRS
Select <Browse> to locate the Credit Proof File (credit proofSYSTEM ID.xml) on your PC
Select <Continue> 1. 2. 3.

29. Upload the Credit Proof File to KRS
Once the credit proof is uploaded, KRS will automatically credit the appropriate system and Feature Pool
NOTE: If the Credit Proof file is modified, the KRS will display an error message.
Also, the Credit Proof File must be uploaded before any new keycodes can be generated for the ‘donor’ system.

30. Upload the Credit Proof File to KRS
After successfully uploading the Credit Proof file, KRS will credit the Pool Inventory for the feature(s) under the ‘Available’ quantity column
Before Credit Proof Upload
After Credit Proof Upload

31. Feature Entitlement Pools –
System History
Select a System ID hyperlink to view transaction history for the ID
System added to the Feature Entitlement Pool
200 seats of Voice Mail removed (feature added to entitlement pool under ‘Escrow’)
Credit Proof file uploaded AND Inventory Pool credited 1. a. b. c.

32. Course Chapters Part 1: Introduction
Part 2: Search Feature Entitlement Pool & Show Pool Inventory
Part 3: Remove Features from a System & Upload Credit Proof File
Part 4: Add Features to a System

33. Add Features to a System in a Pool1.
Select a System Id
Select <Add Features> 1. 2. 2.

34. Add Features to a System
KRS displays all the features that are available within the Pool Inventory
Enter the quantity for the feature(s) that you with to add to the system
Select <Continue> 1. 2.

35. Add Features to a System
KRS displays a summary highlighting the ‘New’ Configured Features
Select <Generate Keycode> to complete the feature addition
The completed keycode will be displayed automatically on the “Retrieve Keycode” page where it can be viewed and downloaded
The virtual inventory of the pool will be reduced by the qty of the added feature 1. 1.
1200 units 2.

36. Thank You