1. US Airways – Thematic Goal
In 2008, US Airways vaulted from last place to first place in on-time departures by rallying the organization around a single focus:
“D-Zero”
Every departure
at or before
scheduled time
Defining Objectives:
Upgrade
Aircraft
Maintenance
Upgrade Aircraft Maintenance:
Fix minor issues before they take a plane out of service.
More planes for back up
Reduce the “NEF” list – “never-ever-fixed”
Integrate/Align Technology:
Electronic displays near gate to provide ground crews better info. on departures and destinations – to increase accuracy and speed
Integrate and fix computer issues from merger with America West
Fix Baggage Handling:
More efficient screening and sorting equipment at hubs
Revamp procedures to increase speed, accuracy and efficiency
Improve Aircraft Scheduling:
No last in/first out crews
More efficient scheduling to free up more back-up planes
Supporting Staffing and Human Systems:
Fill 100 open mechanic positions
Cascading communication plans to ensure clarity of goal
Incentives tied to key measures for the thematic goal
Integrate/
Align
Technology
Fix Baggage
Handling
Improve
Aircraft
Scheduling
Supporting
Staffing and
Human
Systems