2. Support Remedy on Demand.. Focused on proactive support and monitoring
Regular WebEx forums
Work with our business analysts to engage labs to help improve our service and get more requests through the system
On site training for labs who need it

3. Development Small agile development team
Continuous Integration and Deployment
Work closely with the support and business analyst teams to deliver value to labs
Consistently delivering features and enhancements.

4. Change Process
Assess the effort required and the value for the wider NPEx community.
Assess the risks
Engage NPEx users to ensure requirements are understood and that any proposed solution addresses the problem.
Implement, Test and Deploy

5. Recent Developments Finer configuration granularity
Options to have the performing lab name accompany each test result as a set comment
Options to label set comments with the owning tests local name
More manifest configuration options for performing labs
Manifest comments
Sort manifests in packaging order

6. Recent Developments Routing tests by Specimen Type or Orderable code
Message defined routing (LIMS dependent)
Ability to accept all requests from specific sending lab
Ability to refer the same test from multiple departments on the same system

7. Recent Developments Werlabs – Direct to consumer testing
Quality assessment services with Birmingham Quality (UKNEQAS)

8. Recent Developments NPEx Community Forum

9. Road Map Non N3 connections Catalogue service enhancements
EQA status/scheme, price, storage requirements.
Document transfer over HL7
Microbiology

10. Microbiology Challenges
Already doing pass through free text, numeric, coded and reflex results.
LIMS interface limitations (e.g. line length limitations for free text)
Complex reporting

11. Microbiology progress
Productive discussions at the last NPEx user group
We have developed a HL7 based complex reporting specification
We have developed a specification to facilitate transmission of pdf and rtf results over HL7
We have developed a specification to facilitate reflowing of text to negate LIMS limitations

12. Microbiology progress

13. Microbiology progress
Fallback approach
Full complex reports for LIMS that support them (using our specification or existing LIMS interfaces where available)
Translation of complex reports into formatted free text or pdf/rtf
A link to the complex report in NPEx transmitted as free text
We can’t translate free text back in to a complex report structure.