1. Following Health Safety and Security Procedures
REVISION
Following Health Safety and Security Procedures
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2. On Completion of This Chapter You Will Be Able To:
Explain the role of the NOHSC / SafeWork Australia and the states’ and territories’ responsibilities for health and safety in the workplace.
Describe the employer and employee obligations under OHS in the workplace.
Explain the importance of following OHS enterprise policies and procedures.
Explain a range of ways an enterprise can meet its OHS responsibilities.
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3. On Completion of This Chapter You Will Be Able To:
Explain ‘hazard management’ in the workplace and identify a range of hazards in the hospitality industry.
Describe the requirements for maintaining personal presentation standards with regard to OHS.
List potential emergency situations in the workplace and describe the action to take in the event of an emergency or potential emergency.
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4. On Completion of This Chapter You Will Be Able To:
Explain the key security issues in a hospitality environment.
Describe the insurance requirements of an enterprise to meet its legal and moral obligations, including workers’ compensation and public liability.
Describe the legal obligations to maintain records of workplace injuries and ‘near miss’ reports.
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5. Role of the NOHSC / SafeWork Australia
Policy and strategy development to reduce workplace injuries (with a focus on prevention)
Coordinate national efforts to achieve strategies
Develop standards and codes of practice where needed to assist workplaces meet their legal obligations
Enforce OHS legislation
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6. State and Territory Authorities
Working in conjunction with the NOHSC, each State and Territory has responsibility for making and enforcing OHS related laws.
Protecting the health and safety of employees and the public (while in a workplace)
Facilitating compliance with the OHS Act
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7. OHS legislation Objectives
Reduction of work-related accidents.
Elimination of risks to health and safety at work.
The protection of people at work against risks to health and safety.
The provision of involvement of employees in the identification and management of health and safety issues.
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8. What is a code of practice?
A practical and flexible guide for meeting OHS standards in the workplace. Examples include:
Manual handling
Hazardous substances
First aid
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9. Employer obligations for OHS
Maintain equipment
Train staff in the use of equipment
Ensure safe storage, handling and use of hazardous substances
Provide adequate information, instruction and training to enable employees to do their job safely
Monitor the health of employees
Involve employees on OHS initiatives
Monitor, record and evaluate workplace incidents.
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10. Employee obligations for OHS
Take reasonable care for their own, their colleagues and the public’s health and safety
Cooperate with employers to comply with OHS requirements
Report breaches of safety and potential risks
Work and behave in ways that are safe
Follow instructions and rules imposed by the employer.
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11. Developing OHS policies and procedures
Policies and procedures are developed to help employers and employees meet their obligations under OHS requirements.
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12. What is a policy? The position, an organisation takes on an issue
It can also be a standard, rule or regulation.
An organisations policy usually forms part of its overall goals to achieve OHS in the workplace.
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13. What is a procedure?
A procedure is how to carry out a task or duty. Usually a step by step guide that helps ensure compliance and consistency is the way a task is completed.
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14. What is a duty of care?
In meeting the OHS obligations, employers have a duty of care for both their employees’ and the general publics’ well being.
A duty of care is the responsibility one person has for another, in the eyes of the law, for that person’s health and safety.
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15. How do enterprises meet their OHS obligations?
Policy and procedure development and implementation
Workplace OHS officer
Designated work groups
Health and safety committees
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16. Workplace OHS officer
This role is carried out by a staff member (in addition to their usual duties)
Initiates investigation of OHS breaches, accidents and near misses
Responds to and reports on OHS issues raised by staff
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17. Designated work groups
A group made up of management and representatives for each department or section within an organisation, representing the collective interests of all employees.
Their role is similar to that of an OHS officer.
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18. Health and Safety committees
May have a similar structure to a DWG or be comprised of management and other key personnel (such as someone from an industry body).
Works in a consultative manner to help the organisation meet its OHS legal obligations.
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19. What can an OHS inspector do?
Under OHS legislation, OHS inspectors have the authority to:
Visit and inspect most work sites (in response to a complaint or as part of a strategy to improve working conditions in certain industries)
Enter a work site at any time as required or requested
Investigate an incident of serious injury or fatality
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20. What can an OHS inspector do?
Take photographs and samples
Seize property
Examine and copy documents
Conduct interviews and enquiries
Seek assistance from technical experts, interpreters or others
Issue improvement notices
Issue prohibition notices
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21. What is an Improvement Notice?
A written directive requiring a person or organisation to fix a breach of the law.
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22. What is a Prohibition Notice?
A direction to an individual or organisation to stop an activity that is, or has the potential to be, a risk.
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23. What is a Hazard?
A hazard is anything that can potentially cause harm.
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24. What is Hazard Management?
The identification of potential hazards in the workplace and the implementation of steps to eliminate those hazards.
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25. What is a Risk?
A risk is the likelihood that a potential hazard will result in injury or disease.
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26. What is Risk Control?
Risk control is the elimination or minimisation of the likelihood of an injury occurring from exposure to the hazard.
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27. Types of hazards in the workplace
Physical
Chemical
Manual handling
Psychological
General
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28. How can risks and the likelihood of injury be minimised?
Wearing personal protective clothing
Following OHS procedures
Reporting faults
Correctly manually handling
Cleaning spillages immediately
Correctly storing equipment and chemicals
Correctly using equipment

29. What is a Safe Work Practice?
The completion of tasks in a manner that is safe.
Many enterprises develop Safe Work Practice guidelines to help employees work in a safe manner.
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30. What is First Aid?
First Aid is the application of emergency care, in the first instance, to an injured person.
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31. What is PPC&E
Personal Protective Clothing and Equipment (PPC&E) are items used to protect employees while performing their job.
Examples in hospitality include:
Uniforms
Disposable and chemical resistant gloves
Face masks
Hairnets
Aprons
Glasses/goggles
Tongs
Trolleys
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32. What is an emergency?
An act or event that has the potential to cause harm to people or property.
Examples include:
Fire
Bomb threat
Natural disaster
Accidents
Civil disorder
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33. Fires – causes, characteristics and classes
In hospitality environments, fires are most likely to originate in non-public areas (kitchen, storeroom etc).
All fires have three characteristics – they need fuel, a means of ignition and oxygen.
Fires are classified by the type of fuel the fire needs to burn.
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34. Fire prevention
Everyone in the organisation is responsible for fire prevention.
Be familiar with evacuation procedures
Be familiar with fire fighting equipment and its location
Report electrical faults
Correctly store flammable liquids
Don’t store combustibles unnecessarily or carelessly
Ensure rubbish does not accumulate
Extinguish cigarettes thoughtfully
Handle fats, oils and chemicals correctly
Never leave the kitchen unattended
Clean regularly
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35. What to do in the event of an emergency
Stop, think, act
Assist anyone in immediate danger if safe to do so
Isolate fires by closing doors
Raise the alarm
Attempt to extinguish fires only if safe to do so
Remain calm
Report to designated assembly point
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36. What not to do in an emergency
Do not:
Endanger your own or someone's else’s life
Use lifts
Attempt to retrieve personal items
Attempt to retrieve valuables
Ignore directions from emergency services personnel or fire wardens
Hinder emergency services personnel or fire wardens
Panic
Enter a closed room if door handle or door is warm
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37. What is ‘security’ concerned with?
Security is concerned with protecting:
People
Assets
Property
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38. A security system may include:
Written procedures
Staff training in prevention and procedure in the event of security breaches
Regular review of existing systems
Clearly defined lines of authority in the event of security breaches
Reporting systems for security breaches
Evaluation of management of security breaches after the event.
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39. Security procedures
Security procedures for hospitality enterprises are likely to include:
Emergency evacuation
Bomb threats
Armed robbery
Suspicious people
Access control
Premises security
Safety deposit boxes
Luggage security
Keys and locks security
Disturbances
Financial control
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40. Who is a ‘suspicious person’?
Anyone who gives the impression that something might be wrong by their looks or behaviour.
Be alert to people who
Rush off hurriedly when you look at them or approach them
Avoid eye contact
Attempt to access ‘staff only’ areas
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41. What is a ‘disturbance’?
Any event or occurrence that interrupts the normal activities of an organisation.
Be alert to:
Loud arguments
Scuffles
Intoxicated people
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42. What is insurance?
Insurance is a way of protecting the interests of a business if anything goes wrong, such as:
Fire
Theft
Injury
Property damage
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43. What insurance should organisations hold?
Liability insurance
Property insurance
Fire insurance
Loss of profits
Workers compensation
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44. What is workers compensation?
Workers compensation is a compulsory insurance scheme designed to protect the financial security of the employer in the event an employee sustains an injury.
After an injury, an employee may be:
Financially compensated
Rehabilitated
A combination of both
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45. Reporting requirements
All security breaches, accidents, ‘near misses’ and injuries in the workplace, no matter how big or small, should be reported to management.
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46. What is a ‘near miss’? A ‘near miss’ is an accident waiting to happen!
A ‘near miss’ is an incident whereby an injury almost or could have occurred.
An employer is required to investigate near misses and to reduce further likelihood of a near miss occurring (by taking steps to fix the cause of the near miss).
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47. What is risk management?
Risk management is the identification of incidents that occur as a result of the same risk and putting in place measures to prevent further occurrence.
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48. Reporting injuries
All employers are required to maintain a log of injuries and near misses that occur in the workplace.
In the event of serious injury and fatality, the employer is obligated to report the event to their WorkCover Authority (who conducts an intensive investigation of the incident and the workplace).
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49. Cost of Accidents Human Social Financial Psychological
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