1. Effective teams September 12, 2018 Launi DeYoung
OrgWorks Consulting (505)

2. What Makes a Team Effective?
OrgWorks Consulting (505)
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3. Five Dysfunctions of a Team Patrick Lencioni
Inattention to RESULTS
Avoidance of ACCOUNTABILITY
Lack of COMMITTMENT
Fear of CONFLICT
Absence of TRUST
Five Dysfunctions of a Team Patrick Lencioni
OrgWorks Consulting (505)

4. Assess your team
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5. Assessment Observations
In which areas is your team the strongest?
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to Results
Where does your team most need to improve?
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6. Elements of an effective Team
We focus on collective RESULTS
We hold one another ACCOUNTABLE
We agree to COMMITT
We engage in CONFLICT
We create TRUST
Elements of an effective Team
OrgWorks Consulting (505)

7. We create trust
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8. lEADERs MUST GO FIRST
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9. the FUNDAMENTAL ATTRIBUTION ERROR
“….the tendency to overestimate the effect of disposition or personality and underestimate the effect of the situation in explaining social behavior.”
In other words, when we see someone doing something, we tend to think it relates to their personality rather than the situation the person might be in.
The goal – the more you get to know someone, the easier it is to remember they’re human too and cut them some slack versus attributing it to their personality.
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10. Trust key points Trust is the foundation of teamwork.
On a team, trust is all about vulnerability which is difficult for most people.
Building trust takes time but it can be accelerated using the exercises we’re going to discuss today.
Trust is never complete and must be maintained over time.
For team members to open up to one another, the leader must go first.
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11. Elements of an effective Team
We focus on collective RESULTS
We hold one another ACCOUNTABLE
We agree to COMMITT
We engage in CONFLICT
We create TRUST
Elements of an effective Team
OrgWorks Consulting (505)

12. We engage in conflict
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13. FEAR OF CONFLICT

14. Understand your conflict style
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15. Conflict obstacle model
There are many different kinds of obstacles that prevent us from getting to the core issues when trying to get things done in the workplace.
The more you understand each other, the easier it is to identify and move past the obstacle and get down to the real problem the team is trying to address.
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16. Rules of Engagement Assume everyone is doing their best Be present
Mine for conflict
Disagree with the idea, not the person
Be a fully functioning adult
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17. Conflict key points
Good conflict among team members requires trust, which is all about engaging in unfiltered, passionate debate around issues.
A leader must be willing to engage in and provoke productive conflict.
Even among the best teams, conflict will at times be uncomfortable.
The fear of occasional personal conflict should not deter a team from having regular, productive debate.
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18. Elements of an effective Team
We focus on collective RESULTS
We hold one another ACCOUNTABLE
We agree to COMMITT
We engage in CONFLICT
We create TRUST
Elements of an effective Team
OrgWorks Consulting (505)

19. We agree to commit
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20. Team members write decisions down
Commitment Tool
Before the end of a meeting, list the decisions the facilitator thinks the group has made 1
Review the list until everyone is clear (speak up or forever hold your peace) 2
Team members write decisions down 3
Team members report out how they’re going to communicate it to the rest of the team and by when 4
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21. Commitment key points
To support a decision, team members need to know their opinions have been heard and seriously considered.
Commitment requires clarity and buy-in.
Teams that successfully commit make sure everyone understands the decision and path forward before ending the discussion.
Buy-in does not require consensus. Members of great teams learn to disagree with one another and still commit to a decision.
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22. Elements of an effective Team
We focus on collective RESULTS
We hold one another ACCOUNTABLE
We agree to COMMITT
We engage in CONFLICT
We create TRUST
Elements of an effective Team
OrgWorks Consulting (505)

23. We hold one another accountable
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24. Accountability Exercise Example
Write down one strength you bring to the team and what you need to do differently to help the team be more productive.
Write down one request you have of your colleagues (i.e. hold each other accountable for rolling out initiatives, respond to promptly, share information, etc.)
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25. Accountability key points
Accountability on a strong team occurs directly among peers.
Peer pressure and the unpleasantness of letting a co-worker down is one of the greatest motivators.
For a culture of accountability to thrive, the team leader must demonstrate a willingness to confront difficult issues
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26. Elements of an effective Team
We focus on collective RESULTS
We hold one another ACCOUNTABLE
We agree to COMMITT
We engage in CONFLICT
We create TRUST
Elements of an effective Team
OrgWorks Consulting (505)

27. We focus on collective results
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28. All organizations are perfectly designed to get the results they get
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29. key points
The true measure of a great team is that it accomplishes the results it sets out to achieve.
To avoid distractions, team members must prioritize the results of the team over their own individual or departmental needs.
To stay focused, teams must publicly clarify their desired results and keep them visible.
Team members must prioritize the teams they are members of over the teams that they lead.
OrgWorks Consulting (505)

30. Elements of an effective Team
We focus on collective RESULTS
We hold one another ACCOUNTABLE
We agree to COMMITT
We engage in CONFLICT
We create TRUST
Elements of an effective Team
OrgWorks Consulting (505)

31. OrgWorks Consulting (505) 362-9000 www. orgworksconsulting
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